Lead, Quality Engineering

About the Role:

Grade Level (for internal use):

11

The Team:

 The EDM Product Specialist team comprises of Highly skilled and experienced product specialists located in US, Europe and India. The team supports act as the subject matter expert (SME) for EDM product lines and work closely with various teams, such as professional services, sales, and product development, to ensure products meet customer needs and align with business objectives.

What’s in it for you: 
S&P Global is seeking experienced product specialist to join its EDM team. is responsible for building and maintaining strong relationships with clients to ensure they derive maximum value from a company's products or services. This role focuses on customer satisfaction, onboarding, retention, and support, aiming to enhance the overall client experience and drive long-term partnerships.

Responsibilities:

• Client Onboarding:
  • Guide new clients through the onboarding process, ensuring smooth and efficient integration of products or services.
• Relationship Management: Establish and maintain positive, ongoing relationships with clients, understanding their goals and providing proactive support.
• Customer Success:
  • Address client inquiries, troubleshoot issues, and resolve concerns in a timely and effective manner.
• Product Guidance & Education:
  • Educate clients on product features and best practices to help them maximize value.
• Performance Monitoring:
  • Track and assess client usage, success metrics, and satisfaction, identifying areas for improvement or potential challenges.
• Client Retention: 
• Feedback Collection: Gather client feedback and insights to drive product improvements and refine client success strategies.
• Oversee the management of some of the key client accounts and work to ensure that clients are achieving their desired outcomes from the product or service.
• Reviewing the client configurations for functional correctness and performant in Pre-UAT stage for better client experience.
• Assist in testing and quality assurance processes to ensure that the product meets industry standards and customer expectations.
• Reviewing the client configurations for functional correctness and performant in Pre-UAT and Production stage for better client experience.
• Develop deep knowledge about the product's features, benefits, and technical specifications to effectively communicate with customers.
• Work closely with PS, Support, Product, and other teams to ensure a seamless client experience and that feedback is shared and acted upon.
• Reach out to clients, assess their needs, and ensure satisfaction with services or products.

What We’re Looking For:

• Experience: Minimum of 8-11 years of experience in software testing, with at least 3+ years focused on test automation.
• Familiarity with client success or support frameworks is a plus.
• Previous experience in customer service, account management, or a client-facing role (typically 4-5 years)

Basic Qualifications:

• Ability to deliver products in a dynamic, fast-paced environment.
• Strong analytical abilities to identify customer pain points and provide tailored solutions.
• Ability to troubleshoot product issues and work with development or engineering teams to resolve them.
• Ability to create clear documentation, user guides, and product presentations.
• Strong verbal and written communication skills to interact with customers, sales teams, and cross-functional teams.
• Skilled in handling customer inquiries, troubleshooting issues, and providing solutions in a timely and empathetic manner.
• Experience and in depth knowledge on enterprise level ETL. Experience on EDM tool is a plus.
• Strong knowledge of SQL for query optimization and Experience with SQL Servers.
• Experience in Quality assurance of the product, both functional and performance.
• Knowledge of at least one automation tool (Selenium, WebIO, Appium, or similar).
• Knowledge of performance testing tools such as JMeter, LoadRunner, Gatling, or similar.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group)