eShop/SSM Operations Specialist

Job Objectives
Ensure order fulfillment, inventory management, timebound ticket & issue resolution and fulfill order demands accurately and efficiently in a fast-paced work environment when demands are high.
Job Responsibilities
Order Management and Inventory Tracking:

• Receive and fulfill orders in a timely and efficient manner
• Track all orders delivery, keep an updated database of all deliveries
• Process the migration sheet on daily basis within minimum amount of time
• Maintain “Already Shahry” numbers at less than 4% on monthly basis
• Produce Monthly/Daily reports for team and management
• Manage Apple TV Operations by coordinating with logistic partner for smooth operations/deliveries, to keep the SLA intact and ensure less complaints tickets
• Timely supply of stock to relevant parties; conduct a regular audit to make sure the numbers match physically and in system
• Manage Shahry ME Orders by maintaining the Order Sheet and coordinate with Logistic Team, Delivery and Reporting.

Ticket & Issue Resolution

• Reduce IT related issues on migration where cases should be less than 1% on monthly basis
• Respond to /resolve Siebel tickets within the agreed SLA
• Manage customer follow-up communication to ensure order and service expectations have been met.

Job Requirements
Educational Qualification

• Bachelor’s degree in commerce or related fields, preferred

Previous Work Experience

• Overall 1 to 3 years of experience in order management
• Prior experience with fulfillment software, preferred

Skills and Abilities

• Strong data entry skills 
• Strong Customer Service skills
• Good collaboration, interpersonal and communication skills
• Proficiency in computer
• Must be organized, give attention to detail
• Ability to work in a fast-paced environment and fulfill order demands during campaigns and peak times