Last Mile Performance Senior Manager

Company Description

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Do you thrive on turning complex logistics data into actionable insights that drive operational excellence?

Are you passionate about leading high-performing teams to uncover performance gaps and implement impactful solutions?

We would like to meet you!
 

 As efood is constantly evolving, we strive to innovate and raise the bar on customer experience in the last mile and delivery industry! We focus on continuous innovation and introduction of pioneering new services, and as our operations are expanding in new areas, our business is enriched with complexity and diversification.

We are seeking a highly motivated and experienced Last Mile Performance Senior Manager to lead and elevate the performance analytics of efood Logistics. You will be responsible for driving efficiency, analyzing performance data, identifying key improvement opportunities, and leading a team of analysts to implement impactful solutions. This is a high-impact opportunity to shape the future of our logistics team and contribute directly to our company's success.

What you’ll do:

• Define, track, and analyze key performance indicators (KPIs) across all aspects of last-mile delivery, including efficiency, cost-effectiveness, on-time delivery, and customer satisfaction.

• Lead the analysis of complex logistics data to identify trends, root causes of issues, and opportunities for optimization.

• Formulate data-backed recommendations and develop innovative solutions to improve logistics processes and enhance delivery performance.

• Oversee the development and implementation of detailed project plans.

• Manage and mentor a team of Logistics Analysts, fostering a collaborative and high-performing environment.

• Partner closely with peers, operations teams, technology teams, and other relevant departments to ensure alignment and effective implementation of initiatives.

• Prepare and present clear, concise reports and findings on logistics performance to senior management, highlighting key insights and recommendations.

• Drive a culture of continuous improvement within the logistics function, proactively seeking and implementing best practices and innovative solutions.

Qualifications

• Deep understanding of logistics KPIs, reporting tools, and business analysis methodologies.

• Exceptional analytical and problem-solving skills, with a strong ability to interpret complex data and translate it into actionable insights.

• Strong leadership skills with a demonstrated ability to motivate and develop a team.

• Excellent project management skills with a track record of successfully leading and implementing complex projects.

• Strong operational and strategic acumen with the ability to think logically and quickly, considering multiple dependencies.

• Excellent interpersonal, communication, negotiation, and presentation skills, with the ability to effectively communicate with stakeholders at all levels.

• Proficiency in data analysis tools.

• Proven experience (typically 6+ years) in logistics operations, performance analytics, or a related field, with a significant focus on last-mile delivery.

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Engineering, or a related field. Master's degree (MSc/MA/MBA) is highly preferred.

• Excellent verbal and written communication in Greek and English

• Experience working in the last mile delivery industry is a significant advantage.

Additional Information

• If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!

• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us🚀! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!

• If you want to stay in shape 🏋️, our in-house gym awaits you fully equipped!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose  around the world 🌎!

• Pension Plan 💼 to help you plan for the future.

Life @efood

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️
We take ownership of what we do, embracing challenges, and making things happen! ✔️
We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 
We stay humble ❤️  as we grow and dive deep 🔍  in situations, asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏
We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us? 🚀

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