Key Accounts Manager

Position: Manager, Key Accounts

Location: New York City (Hybrid: Tuesdays - Thursdays in our Dumbo, Brooklyn office)

Reporting to: Senior Director, Key Accounts 

Type: Full time

OVERVIEW

About Then I Met You: Then I Met You, a rapidly growing Korean beauty company, is driven by a philosophy of sensorial and efficacious skincare products that inspire and build deeper connections through the art of skincare rituals. We are dedicated to intentional and meaningful innovations that offer our customers a unique journey with high-quality, results-driven products. It’s time to glow deeper.

Job Summary: 

The Key Account Manager at Then I Met You will focus on managing and expanding strategic relationships with key beauty retailers, notably Sephora. This role combines sales acumen, trade marketing expertise, and strong project management skills to develop and execute strategies that enhance brand presence, drive sales, and improve customer engagement in premium retail environments. The ideal candidate will be responsible for day-to-day account operations, strategic planning, and achieving sales targets while ensuring seamless collaboration with internal teams to support overall business objectives.

We are looking for a proactive, results-oriented professional who thrives in a fast-paced, dynamic environment and has a strong background in key account management, sales performance analysis, and meeting deadlines effectively. It is an exciting time at Then I Met You, and we are moving fast!

Key Responsibilities:Account & Relationship Management

• Own and manage smaller retailer accounts while supporting the Senior Director of Key Accounts on larger, high-priority accounts.
• Serve as the primary point of contact for day-to-day retailer interactions, ensuring strong and productive relationships.
• Build and maintain strong long-term partnerships with retailer teams through regular status meetings and ongoing strategic planning.
• Identify and pursue new business opportunities within existing accounts to drive incremental sales.

Strategic Planning & Retailer Program Development

• Develop and implement tailored account strategies that include promotional planning, product placement, and marketing activations to support brand growth.
• Partner with retailer teams to develop and execute 360-degree programs that drive sell-through of new launches and core categories.
• Proactively brainstorm, build marketing strategies, and collaborate across internal and external teams to maximize retail impact.

Marketing & Merchandising Execution

• Manage all in-store and online marketing activities, ensuring timely delivery of assets, promotions, and merchandising updates to key accounts.
• Work closely with the Marketing Team to manage promotional calendars, sampling initiatives, and digital activations, ensuring alignment with retailer strategies.
• Oversee merchandising updates and seasonal product assortments for core, limited-life, and digital offerings.
• Track and execute digital marketing programs in partnership with retailers, measuring ROI and effectiveness.

Sales & Business Performance Analysis

• Work alongside the Senior Director of Key Accounts to identify growth opportunities within each retailer and execute strategies to meet or exceed sales targets.
• Analyze weekly sales performance and provide actionable insights to optimize programs and drive retail sales.
• Conduct post-promotion analysis, measuring sell-through and success rates, and provide data-backed recommendations to senior management.

Operations, Inventory & Supply Chain Coordination

• Partner with the Business Development Operations Manager to track account performance, goals, and necessary adjustments.
• Liaise with the Supply Chain Team to ensure efficient order management, inventory planning, and fulfillment processes for key accounts.
• Collaborate with forecasting and planning teams to track inventory needs, resolve out-of-stock issues, and ensure product availability for retailer programs.

Cross-Functional Collaboration & Project Management

• Work closely with internal teams, including marketing, social media, product development, and education, to advocate for retailer needs and ensure the successful execution of initiatives.
• Lead communication and project management efforts across departments to align on work goals, meet deadlines, and drive execution.
• Ensure internal teams are informed about retailer requirements, merchandising updates, and upcoming launches.

QUALIFICATIONS

• 5+ years of key account management experience in the beauty or retail industry, particularly within sales or marketing roles at a cosmetics or skincare brand.
• Demonstrated success managing major accounts such as Sephora and Ulta, with a deep understanding of open-sell environments and retailer dynamics.
• Bachelor’s degree in Marketing, Business Administration, or a related field (advanced degrees or certifications are a plus).
• Strong trade marketing experience, including forecasting, inventory management, sales analysis, budget management, and marketing activation.
• Proficiency in CRM and data analysis tools, with the ability to track sales performance, interpret market trends, and optimize retail strategies.
• Exceptional relationship-building and negotiation skills, with experience managing cross-functional teams and influencing key stakeholders.
• Highly analytical and detail-oriented, with strong project management skills and the ability to juggle multiple priorities in a fast-paced, high-growth environment.
• Strong communication skills (written and oral), with the ability to present insights, manage retailer relationships, and execute marketing initiatives effectively.
• Self-motivated, results-driven, and adaptable, with a positive attitude and a passion for skincare.
• A team player with a can-do mindset, ready to roll up their sleeves and take on multiple responsibilities in a dynamic startup environment.

Why Join Then I Met You? Joining Then I Met You means becoming part of a team that values passion, innovation, and meaningful connection. We offer a collaborative work environment, competitive salaries, comprehensive benefits, and opportunities for professional growth and development.

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

The estimated compensation range for this role is $80,000 - $100,000.

• There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, Paid Time Off, Life Insurance and Long Term Disability leave, and a range of other benefits.
• Learn more at the Soko Glam & Then I Met You Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Soko Glam and Then I Met You not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.