About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
The Opportunity:
The Senior Key Account Manager / Associate Director will be focused on supporting the achievement of Agoda’s commercial goals with new and established chain partners by working collaboratively across both internal and external teams. In this role, we are looking for people with a strong management and business acumen, a high level of operational savvy, and the capability to establish and develop long-term relationships with internal and external stakeholders. You may be a great match for this role if you have a driven personality, face problems with a positive mindset working creatively to find solutions, and you think critically, test, learn from mistakes, and adapt quickly.
In This Role, You’ll Experience:
- Regional Account Ownership: End-to-End commercial ownership and high-level operational support of select strategic global hotel chain brands
- Business Development: Work with key internal and external stakeholders to identify market opportunities and support strategy for rapid growth
- Flexibility: Able to travel to various chain head offices to represent our brand, participate in conferences to build and maintain key relationships
- Experimentation: Conduct innovative testing to identify novel approaches to drive performance through data driven decision-making
- Communication: Communicate with internal and external leadership teams to provide constructive feedback on account performance and opportunities
- Reporting: Handle monthly and weekly reporting and analysis, data driven decision and actions to enhance performance.
- Account support: Handle rate and technical enquiries from internal and external stakeholders
What You’ll Need to Succeed:
- 10+ years of relevant professional experience
- 5+ years of experience leading an account management team, preferably with a mix of commercial and technical roles
- Proven ability to leverage analytics and quantitative methods to inform and influence decision-making
- Strong data skills
- Highly organized and comfortable with making prioritization decisions
- Able to effectively keep track of moving parts across projects and adapt to new information and goals
It’s Great if You Have:
- SQL skills
- Previous OTA experience
- Deep understanding of the Hotel Industry
- Travel technology experience
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.
The range for Connecticut and the NYC-metro area is between $125,000-$195,000.
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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
Top Skills
What We Do
Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 7,000 professionals from 90 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. For properties seeking partnership with Agoda, visit https://connect.agoda.com
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