Key Account Manager

Job Description

We are looking for a motivated and inspiring Key Account Manager with the passion to build and nurture long term partnerships with our retail partners in the Baltic region (Latvia, Estonia and Lithuania). Come and join the LEGO team!  

You will bring a passion for customer service, outstanding collaborations skills and an insight driven approach to identifying and winning commercial opportunities crafting value for both LEGO and our retail partners. 

Overall responsibility: 

Within the framework of LEGO Groups objectives, strategies and priorities, take lead on – and in agreement with all relevant internal and external collaborators – deliver a driven joint scorecard with the customer. 

• Follow status and dynamics in the retail landscape, as basis for identifying the optimal short- & medium-term customer business objectives. 

• Support the development of a joint strategic plan/ambition level with relevant key accounts. 

• Ensure development and execution of balanced long-term business model with customers, which will ensure healthy business growth, visibility and delivery of aligned critical metrics. 

• Develop outstanding customer business plans to support a sustainable growth agenda for LEGO Group as well as the customer. This includes defining must in battles, scorecard, flow and activity plans, P&L’s and similar. Ensure internal commitment. 

• Present the plan to the customers and ensure their commitment. 

• Orchestrate the execution of the plan supported by accurate planning/after action review, cooperation with relevant collaborators and regular business meetings with customer. 

Conduct accurate analysis, planning and after-action review to support above mentioned tasks, such as;  

• Forecasts of flow plans & demand plans (full year/monthly topline, customer flows, novelty launches, promotions, displays etc) 

• Monthly preparation of S&OP files 

• Monthly CS, stock, shipment analysis 

• Scorecard planning & Monthly update 

• P&L on customer level 

• Assortment planning & optimization – deliver 2 times per year listing recommendations for customers based on marketing priorities and recommendations and actual performance of portfolio 

• Become the essential interface between LEGO and customer you are responsible for and many collaborators in the organisation 

• Prepare and participate in the internal conferences and the International Toy Fair. 

• Participate in regular market runs in all 3 Baltic countries 

• Support colleagues and proactively work for collaborative culture – in any aspect of business. 

Do you have what it takes?

• Experience in Key Account management, preferably at a top FMCG company.

• Solid strategic orientation proven by shaping your own area of responsibility.

• Curious and customer-focused, result-oriented with a strong performance record.

• Excellent communication and collaboration skills, with the ability to listen and adjust to different customers.

• Proficient Excel skills, with the ability to analyse data and create actionable insights.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.