Key Account Manager - Pacific

Company Description

Join Accor - Where Passion Meets Opportunity!

Take the next step in your career with Accor as a Key Account Manager – Pacific, where you will play a key role in shaping national strategies and driving growth across multiple segments with a focus on Government & Corporate clients. In this exciting position based in Wellington, New Zealand, you'll contribute valuable national and regional market insights, helping to define the inbound and outbound business strategies for the Pacific. Your expertise will support the development of national plans that align with Accor’s vision, ensuring we continue to innovate and lead within the hospitality industry.

As part of the Accor Pacific National Sales family, you’ll be joining an internationally renowned group with more than 45 brands, 5,600 hotels, and over 10,000 restaurants across 110 countries. We are a company that thrives on innovation, challenges the status quo, and celebrates a work culture where people come first.

Job Description

• Contribute to the creation and execution of regional business plans, using market insights to influence the strategy for Australia, New Zealand, and Fiji across various segments.
• Provide clear articulation of national & regional market conditions, identifying trends and opportunities for inbound and outbound business within the Pacific region.
• Build and maintain strong relationships with top clients, with a focus on Corporate & Government Segments, to ensure client needs are met and business growth is achieved.
• Support and collaborate with national and regional teams to implement and refine strategies that increase market share and drive performance across all segments.
• Use Accor’s tools and systems to manage accounts, track performance, and generate actionable insights to optimize business opportunities.
• Drive new business development by identifying emerging opportunities, refining sales strategies, and enhancing distribution methods to maximize revenue within a defined portfolio of accounts.
• Work closely with internal teams (Sales, Marketing, Loyalty, Digital) to share market insights, support innovation, and ensure alignment with strategic objectives.
• Coordinate communications and administrative tasks effectively across multiple countries, ensuring smooth collaboration with key stakeholders, including senior leaders, hotel General Managers, and external partners.

Qualifications

• Minimum of 5 years of relevant experience in the travel and tourism industry essential with exposure to all market segments with a focus on Corporate and Government.
• Self-motivated, target-driven, with excellent communication and relationship-building abilities; a team player who thrives in a goal-oriented environment.
• Proficient in Microsoft Office, Outlook, Opera (or similar systems), and CRMs like Salesforce, with strong organizational and time management skills.

Additional Information

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

‘’We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.’’