Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
We are seeking a Technical Writer who will join the Corporate Technology team and help maintaining and expanding technical documentation for Veeam employees as well as department-level documentation. The Technical Writer will help different Veeam teams to quickly adapt to a fast-paced environment by creating clear and well-structured documentation. The Technical Writer will work closely with our Senior Technical Writer and subject matter experts from different teams within the Corporate Technology department.
Our Corporate Technology team is responsible for the company IT infrastructure and business applications, provides technical leadership in technology investment decisions, and technical support to Veeam employees around the world.
What you'll do:
- Create, maintain, and formalize end-user documentation (e.g., user guides for systems and services provided by the Corporate Technology department, procedures related to interaction with the department). Our end-users are Veeam employees.
- Create, maintain, and formalize the department-level documentation (e.g., user guides, procedures)
- Prepare mailings/announcements that the Corporate Technology department sends to Veeam employees (e.g., introduction of new Corp Tech policies, global services, features).
- Participate in knowledge base structuring and standardization (maintain internal style guide, article templates, etc.)
What we expect from you:
- Bachelor’s degree from an accredited institution. A degree in Technical Communication, Computer Science or a technology related field would be a plus.
- 2+ years of experience as a technical writer in the IT area.
- Technical writing samples for review.
- Excellent written English, ability to use simple English.
- Ability to organize and structure information.
- Ability to write user-friendly documentation about technical subjects.
- An eye for detail (technical accuracy, consistency, grammar correctness including punctuation, etc.)
- Good communication and self-organizational skills.
- Ability to work in a fast-paced environment.
- Ability to learn quickly.
What will be an advantage:
- Familiarity with various aspects of the IT area would be a plus.
We offer:
- Medical, dental, and vision through INS. Premium cost for employee and dependent coverage is fully funded by Veeam
- Life insurance and disability coverage
- Two weeks paid time off along with company paid holidays
- Veeam Care Days – additional 24 hours for your volunteering activities.
- Cafeteria subsidy
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program.
Please note: This is a remote role located in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica Veeam reserves the right to decline the application for the position. Applications must be in English.
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
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What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
