Position Summary
Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.
Role and Responsibilities
What is the role about?
You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.
In this role, you will mainly be responsible for the following activities:
•Develop or update standard operating procedures
•Collaborate with different stakeholders to ensure timely completion of project deliverables
•Perform a series of pre-defined checks over the documents submitted by Samsung customers
•Document and evaluate customer submissions for cashback requests
•Create claims and process payments
•Act as escalation point for complex issues
•Take ownership of customers issues and follow problems through to resolution
Skills and Qualifications
• Has substantial understanding on the job and applies knowledge and skills to complete a wide range of tasks
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
• Normally receives little instruction on everyday work and general instructions on newly introduced assignments
• Typically requires a minimum 3 years of related experience since TB1
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What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
