Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.
The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.
Accountabilities:
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Provide technically accurate, user friendly solutions to basic end user requests
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Active Directory
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Printer issues
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Email issues
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Application support
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New user creation
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User offboarding requests
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Workstation/laptop builds and set-up
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Troubleshoot technical issues and provide effective solutions
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Meet daily Utilization goals
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Ensure high User Satisfaction
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Keep up to date with the latest technology trends and products
- Occasionally travel onsite to perform tasks that cannot be completed remotely
- Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days.
This role requires:
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A sense of humor and a positive attitude
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Strong problem-solving skills
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Voracious thirst for knowledge
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Ability to work in a fast-paced, high-pressure environment
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Strong written and verbal communication
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Experience with ticketing systems is a plus
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CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus
Top Skills
What We Do
Aldridge is a technology management, consulting, and outsourcing company that specializes in providing best-fit IT and cloud computing solutions to midsize organizations and small organizations that are growing.
Founded and headquartered in Houston, TX, and with offices in Dallas, Fort Worth, and San Antonio, TX and Seattle, WA, our unwavering dedication, superior technical expertise, and deep understanding of business processes have transformed us into a trusted partner of clients across the nation.
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