The IT Support Specialist at Aldridge is responsible for providing technical support to clients, resolving end-user issues, managing Active Directory tasks, troubleshooting IT problems, and ensuring high user satisfaction. The role requires exceptional customer service skills and a passion for technology, with opportunities for professional growth in a dynamic environment.

The Technical Support Team Lead will oversee daily operations of the support team, ensuring clients receive exceptional service. Responsibilities include diagnosing technical issues, managing incidents, and mentoring team members. The lead will also track performance metrics and implement process improvements to enhance client experience.

The Support Engineer will diagnose and resolve complex technical issues, manage escalations from Support Technicians, and assist clients both remotely and onsite in Seattle. Responsibilities include troubleshooting issues related to software, hardware, network configurations, and cloud environments.

The Account Executive at Aldridge is responsible for acquiring new clients, managing territory sales, building relationships with C-level executives, and delivering tailored technology solutions through consultative selling. They will conduct lead-generation activities and maintain an active sales pipeline while collaborating with internal teams and attending company events.

The Sr. Technical Client Success Manager at Aldridge will foster strong relationships with clients by providing strategic technical guidance to align technology solutions with their business objectives. Responsibilities include conducting business reviews, maintaining communication, crafting technology plans, collaborating with teams for solutions, and staying informed on industry trends.

The IT Support Specialist is responsible for providing technical support to end users by resolving issues related to Active Directory, printers, email, and applications. They will manage user accounts, assist in onboarding and offboarding, conduct workstation setups, and maintain high user satisfaction while keeping current with technological advancements. Occasional travel to perform on-site tasks may be required, and the role includes a hybrid work schedule.