Who We Are
Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly to make transportation safer, increasingly accessible, and more reliable and efficient than ever before. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.
At Aurora, you'll solve massively complex problems alongside other passionate, smart people, growing as an expert while broadening your field of knowledge. For Aurora’s latest news, visit aurora.tech or follow us on LinkedIn.
Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a IT Support Specialist to join the team in Coppell, TX.
As a qualified candidate, you are Customer Obsessed. You start from a place of empathy with our customers and shepherd them through the process of resolving whatever issue is impacting them at that moment. Your technical troubleshooting abilities and critical thinking are an essential part of your daily workflow in both resolving user issues and small projects that you have taken initiative on. You are skilled at creating and maintaining technical documentation and understand the benefits of creating a self-service environment for our customers. You are comfortable working as an individual contributor and being part of a team that is driving towards shared objectives. You thrive in a problem solving environment and collaborating with others to provide world class support and service. You strive towards excellence, but understand your limitations and don’t hesitate to ask for help when needed.
In this role, you will:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot wide variety of user issues to resolution
- Walk customer through problem-solving process
- Follow up with customers to ensure issue has been resolved
- Ensure proper documentation process and solutions to ticketed issues
- Assist on-boarding and off-boarding of employees and contractors (system and account provisioning, etc…)
- Ensure security and efficiency of IT infrastructure
- Develop and maintain departmental documentation
- Research/Recommend innovative and where possible automated approaches for system administration task
- Run reports to determine malfunctions that continue to occur
- Provide “Smart hands” for various IT organizations as needed (Network/AV, etc..)
Required Qualifications:
- Exceptional customer service orientation.
- Proven analytical and problem-solving abilities.
- 2+ years of experience with various operating systems and hardware platforms including Ubuntu, MacOS, & Windows
- Experience with one or more of the following MDM/configuration management tools such as Workspace One, Kandji, Terraform
- Experience working with modern Cloud IAAS / PAAS providers including Okta, Atlassian, Google Workspace, Slack.
- Excellent communication skills and ability to document and explain technical details clearly and concisely.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Patience for dealing with difficult customer-service situations
- Proven ability to learn new technologies quickly to a high level of proficiency
- Ability to manage multiple tasks concurrently in a fast-paced environment
- Proven experience in a heavy customer focus position involving technical knowledge and system troubleshooting.
Desirable Qualifications:
- Expertise with modern Cloud IAAS / PAAS providers including AWS & GCP
- Familiarity with Unix and Windows Shell terminal
- Scripting / programming in BASH / Python or other
- Bachelor's degree in computer science or a related technical field, or equivalent professional work experience
The base salary range for this position is $69,000 - $103,000. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
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Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.
To learn more about life at Aurora please visit our company culture page.
Top Skills
What We Do
Founded in 2017 by experts in the self-driving industry, Aurora is on a mission to deliver the benefits of self-driving technology safely, quickly, and broadly. To move both people and goods, the company is building the Aurora Driver, a platform that brings together software, hardware and data services to autonomously operate passenger vehicles, light commercial vehicles, and heavy-duty trucks. Aurora is backed by Sequoia Capital, Baillie Gifford, funds and accounts advised by T. Rowe Price Associates, among others, and is partnered with industry leaders including Toyota, Uber, Volvo, and PACCAR. Aurora tests its vehicles in the Bay Area, Pittsburgh, and Dallas. The company has offices in those areas as well as in Bozeman, MT; Seattle, WA; Louisville, CO; and Wixom, MI. To learn more, visit aurora.tech.
Aurora is backed by Amazon and Sequoia, among others, and has partnerships with leading transportation companies including PACCAR, Uber, FCA, and Hyundai Group. It tests its vehicles in the Bay Area, Pittsburgh, and Dallas and has offices in those cities as well as in Bozeman, Seattle, Denver, and Detroit.
Aurora hires people who want to build the future of transportation.
Join us!
