IT Support Executive

Posted 7 Hours Ago
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Jakarta, DKI Jakarta
Mid level
eCommerce • Logistics
The Role
The IT Support Executive is responsible for managing network security, troubleshooting issues, updating software, conducting vulnerability tests, and consulting on security practices. They will monitor network traffic, create policies, and train staff on network security protocols. Additionally, they are expected to work outside of regular hours when required.
Summary Generated by Built In

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 


At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

  • Have knowledge of IP Subnetting, Switching, Routing, MikroTik, Firewall, VLAN, DNS, Gateway, and Network Security.
  • Install, manage, and troubleshoot network security solutions.
  • Update software with the latest security patches and ensure proper defense for each network resource.
  • Conduct vulnerability and penetration tests, identify and defend against threats, and develop disaster recovery plans.
  • Configure security systems, analyze security requirements, and recommend improvements.
  • Monitor network traffic for suspicious behavior.
  • Create network policies, set authorization roles, and guard against unauthorized access, modification, and destruction.
  • Consult with staff, managers, and executives on best security practices and provide technical advice.
  • Configure and support security tools, such as firewalls and anti-virus software.
  • Train staff to understand and use network security protocols.

Requirements

  • Minimum Bachelor’s degree in Computer Science, Computer Engineering, or Informatics.
  • Basic understanding of IT Infrastructure (Computer Storage, Networking).
  • Experience with basic OS operations (Windows, Linux).
  • At least 3 years of work experience in a related field is required for this position.
  • Good knowledge of routing and switching protocols, IP protocols (TCP/IP), VPN, Firewall, WAF, Load Balancer, IPS, DNS, anti-DDoS, and endpoint security protection (MikroTik/Palo Alto/FortiGate).
  • Knowledge or experience in cloud infrastructure and networking is a plus.
  • Ability to see tasks through to completion with minimal supervision.
  • Willingness to work outside of regular hours for project execution, troubleshooting, and standby requirements.
  • Ability to work under pressure and learn new things quickly.
  • Able to work both independently and in a team.
  • Good communicator, with a positive personality and strong work motivation.
  • Hold an IT Network Certification.
  • Willing to work on a rotating shift schedule.
  • Hold a valid driver’s license (SIM A).
  • Possess MTCNA and CCNA certifications.

Top Skills

Dns
Firewall
Ip Subnetting
Mikrotik
Routing
Switching
Vlan
Vpn
The Company
4,902 Employees
On-site Workplace
Year Founded: 2014

What We Do

Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.

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