IT Problem Management and PTG Champion

Position Responsibilities:

• Ensure incident and service request ticket have been completed properly.
• Analyze, identify recurring incident
• Provide up-to-date incident and service request report or dashboard
• Create and maintain problem management dashboard and hold problem management committee meeting
• Escalating complex or unresolve issues to manager, higher-level support or specialized teams
• Proactive communicate, update and respond to manager, stakeholder, agency and banca sales,  courage to speak up during P1/P2 bridge call or meeting
• Provide formal or informal  communication to user clearly by using non-technical or common term that can be easy  understood by user

Required Qualifications:

• 3 Years of Project Manager
• 2 years of experience with Power BI
• Familiar and mastering with Excel
• Proficient and active communication in English

Preferred Qualifications:

• Familiar and has experience with Power BI
• Familiar with data analytic
• Active communication in English

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid