IT Support Engineer

Company Description

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 19,000 EVOlutioneers across 40 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO)

Job Description

We are seeking an experienced IT Support Specialist to provide comprehensive technical support to our internal users of our brand-new studios in Prague. 

• First/Second line IT support for company internal users and contractors. 

• Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment 

• Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices. 

• Managing user device environment using user device management tools. 

• Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems. 

• Physical network-related tasks (patching, device installation, ports assignment). 

• Server and network equipment installation and maintenance, cable patching in data centers and server rooms. 

• Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning. 

• Working closely with the facility and security teams to resolve security issues. 

• Constant development and improvements of local IT infrastructure. 

• Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware. 

• Accounts management. 

• Providing IT assets management according to internal procedures. 

• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements. 

• Providing accurate service/system metrics data and reporting on service/system availability, capacity, and security. 

• Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution. 

• Provisioning system updates and deployments according to respective internal procedures. 

• User request fulfilment according to established SLAs. 

Qualifications

• Secondary (higher, special, etc.) education. 

• Fluent level of both Czech and English 

• Fundamental IT skills – hardware, software, OS, applications, networking, security. 

• At least 2 years’ experience in supporting user IT devices hardware and software. 

• Customer Service Experience. 

• Fundamental knowledge of IT procedures and security principles. 

• Certifications in IT systems administration/support preferred. 

• Enterprise employment experience preferred. 

Additional Information

What do we offer:

• Competitive salary 
• MultiSport card
• Discounts to Harfa Mall
• An inclusive and diverse workplace with like-minded colleagues
• Fully equipped kitchen areas with free coffee and tea, fruits
• Career growth opportunities
• Access to Bookboon.com e-library with 1000s of e-books, online courses, virtual classrooms and audio learnings