At Similarweb, we're changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform and unique data empower over 4,300 customers—including industry leaders like Google, eBay, and Adidas—to make impactful decisions.
Since going public on the New York Stock Exchange in 2021, we've continued to grow!
Now, we're expanding our global presence with a new office in Prague. At Similarweb, you'll innovate quickly, collaborate with brilliant minds, tackle big challenges, and work with cutting-edge technologies to make a real impact on some of the world's most innovative companies.
We are seeking a service-oriented IT Support engineer to join our global IT team. You will handle IT helpdesk tickets, providing computer and application support to employees in Prague site and globally, via in-person, phone, and remote assistance. As part of your role, you will collaborate with international functions to facilitate local and global projects in all IT-related fields. ✨
So, what will you be doing all day? 🚀
- Resolve hardware, software, and OS issues on macOS and Windows.
- Manage users and access rights to company applications via SSO and MFA
- Support laptops, desktops, network printers, video conferencing equipment, and basic office network issues.
- Facilitate IT onboarding/offboarding processes and maintain IT inventory.
- Provide technical assistance for video conferencing and company events.
Who you are: 🎯
- An IT professional with 2+ years hands-on experience in IT Support or Administration
- Experienced in a multi-OS environment (MacOS, Windows)
- Experienced with Active Directory/Azure/GSuite environments
- Familiarity with Cloud technologies (e.g., Okta, Office365, Google Workspace, AWS) and mobile device management (MDM)
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems, remote support tools, and IT asset management
- A passion for problem-solving and a dedication to customer satisfaction
Nice to have:
- MCSA/MCSE/MCITP/CCNA certifications an advantage
- Experience working in a global company and global IT environment is an advantage.
Why you’ll love being a Similarwebber:
- Impact😎: Work with the most powerful digital intelligence platform in the world, loved by both customers and employees.
- Innovation🚀: We value open dialogue and empower everyone to bring their ideas forward. You'll have the support and resources to take initiative and drive real change
- Hybrid Work Model: With our hybrid model, you get the perfect balance—3 days in our vibrant office and 2 days working from home🏡.
- Our Office: Join us in our modern, newly designed office in the vibrant DOCK IN area (Prague 8). It's built to inspire focus and collaboration, stocked with snacks, drinks, fruits, and plenty of space for socializing.
- Comprehensive Benefits: We offer 5 weeks of vacation, an extra day off during your birthday month, 3 sick days or a multisport card 😎
- Top-tier hardware👩🏻💻: We prioritize a great developer experience—you'll work with a MacBook Pro M3, dual monitors, and electric standing desk.
- Team events: At Similarweb, we love community! That’s why we host team-building events, parties, weekly lunches, and happy hours throughout the year 🎉.
- Access to Equity programs💸: Join in the success of Similarweb by becoming a shareholder!
- Grow your career any way you choose: Want to become a VP or switch departments? With Career Week, personalized coaching, and our ongoing learning solutions, you’ll find everything you need to grow your career right here!🚀.
#LI-Hybrid
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
Top Skills
What We Do
Digital is now the most important driver of growth and profitability for just about every business. Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. The resulting insights give our customers — who are some of the world’s biggest brands — a digital edge that helps them beat their competition and win their markets.
 (1).png)
