IT End-to-End Observability Product Manager

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

What You Will Do at Graco

Position Overview

The IT End to End Observability Product Manager will be responsible for designing, implementing, and managing a holistic observability strategy across all IT systems, applications, and infrastructure. This role will ensure that critical metrics are captured, analyzed, and used to optimize system performance, reliability, and availability. The IT Manager will collaborate closely with infrastructure, application development, and business teams to ensure seamless observability and proactive incident response.

Key Responsibilities

• Observability Strategy & Design

  • Develop and execute a comprehensive observability strategy that aligns with company goals and enables complete visibility into IT systems.

  • Define observability requirements and implement tools for monitoring, alerting, and logging across infrastructure, applications, and network layers.

  • Design, document, and maintain best practices, ensuring observability is embedded across all stages of development and operations.

• Tool Selection & Implementation

  • Evaluate, implement, and manage observability tools (e.g., New Relic, Dynatrace, Grafana, Prometheus, Elastic Stack) to provide visibility across the entire technology stack.

  • Ensure tools and platforms are configured to capture relevant metrics, logs, traces, and synthetic tests, creating a seamless and unified observability environment.

  • Oversee integrations with incident response and ITSM platforms for streamlined incident management.

• Monitoring, Alerts & Incident Management

  • Establish proactive monitoring and alerting policies to identify potential issues before they impact business operations.

  • Collaborate with the IT operations and support teams to design and implement workflows for rapid detection, triage, and response to incidents.

  • Continuously refine monitoring thresholds, alert rules, and response protocols to improve service reliability.

• Collaboration & Stakeholder Management

  • Work with cross-functional teams to develop dashboards and reports that provide insights into system health, application performance, and user experience.

  • Function as a liaison between IT, development, and business teams, ensuring alignment on observability objectives and system health metrics.

  • Provide leadership in post-incident reviews, identifying root causes and implementing observability improvements to prevent future occurrences.

• Continuous Improvement

  • Drive the continuous improvement of observability practices, leveraging data analytics to identify and address performance bottlenecks and areas for optimization.

  • Stay current on industry trends, emerging tools, and best practices in observability and monitoring, applying relevant advancements to the company’s practices.

What You Will Bring to Graco

• Bachelor’s degree in computer science, Information Technology, or a related field.

• 7+ years of experience in IT operations, with a focus on monitoring, observability, or systems reliability engineering.

• Proven experience in observability tool implementation and management, such as New Relic, Splunk, Dynatrace, Grafana, Prometheus, or Elastic Stack.

• Strong understanding of cloud and on-premises infrastructure, including virtualization, containers, and microservices architectures.

• Solid experience with ITIL practices, incident management, and operational excellence in production environments.

• Proficient in scripting or programming languages commonly used for automation (e.g., Python, PowerShell, Bash).

Accelerators

• Master’s degree in a relevant field.

• Experience in the manufacturing industry or other complex, process-driven environments.

• Certifications in observability, monitoring, or cloud technologies (e.g., AWS Certified Cloud Practitioner, Azure Monitor Certification).

• Familiarity with Site Reliability Engineering (SRE) practices.

Key Competencies

• Analytical Thinking: Strong skills in data analysis, trend identification, and root cause analysis for system performance.

• Strategic Vision: Ability to develop a clear, long-term observability roadmap aligned with business goals.

• Leadership & Collaboration: Proven history of managing cross-functional teams and working with both technical and non-technical stakeholders.

• Proactivity: Strong attention to detail and proactive problem-solving skills to prevent system downtime and optimize user experience.

At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.

Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

The base pay range for this position is listed below, exclusive of fringe benefits or other compensation.  If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience.  In addition to those factors, we will also consider internal equity of our current employees.  Please keep in mind that the range provided is the full base salary range for the role.  Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.

$108,700.00 - $190,100.00