Our Opportunity:
Chewy is looking for a Sr. Technical Product Manager in Minneapolis MN supporting the Outbound Science and Technology org, which develops modern cloud-based microservices that support the back end of Chewy's ecommerce platform. This team helps to ensure great customer experience through timely and effective handling of customer orders. Chewy's fulfillment network continues to grow in size and complexity, and this role is pivotal in ensuring the systems in the path to fulfillment grow to meet future needs.
As a Sr. TPM, you will play a central role in driving business metrics associated with one or more software products. Responsibilities include consolidating and prioritizing the team's software development roadmap, working with customers to develop and translate business and product requirements. You will engage with peer engineering teams to understand and handle dependencies. You'll work with your management team to complete the roadmap and run priorities. You and your team's development manager will own product vision, roadmap, set deliverables, defining critical metrics, and ensure they are met. You will evangelize to and on behalf of the fulfillment software team across the organization.
What you'll do:
- Own and drive the optimization of one or more key business metrics.
- Handle design and improvements of cloud-based services that are part of Fulfillment Planning Team's roadmap
- Define and/or Translate organizational level business opportunities, requirements, use cases into actionable development work that addresses current and future business needs.
- Set and supervise critical metrics to assess performance, providing data-driven insights for continuous improvement, making sure your team understands and is able to meet business requirements, SLAs, and key performance indicators.
- Collaborate with peer teams to ensure org-wide best practices, processes, and data flows are followed
- Coordinate with business customers and partners to make ensure your team is delivering according to the constantly growing needs of the business.
- Work with engineering team to resolve bottlenecks to ensure that programs stay on track and help deliver results.
- Coordinate activities across different interpersonal functions for initiatives
- Be responsible for the final system results and the overall roadmap for your area of responsibility.
- Review and report on progress for initiatives/projects, handling project risks - including the development of contingency plans
What you'll need:
- 5+ years of Technical Product Management or Project Management experience!
- Bachelor's degree or equivalent experience in Computer Science, Operations Management or Business Administration.
- Technically savvy, including in-depth knowledge of public cloud, software development, and system integration.
- Ability to perform business requirements analysis and design, architect high-level system plans (solution architecting).
- Ability to multi-task and prioritize.
- Excellent verbal and written communication skills with attention to detail and accuracy.
- Ability to work independently and as a part of cross-functional and multidisciplinary teams.
- Capability to identify and mitigate development and implementation risks.
- Ability to travel (10%).
Bonus:
- Experience with AWS Cloud technologies!
- Agile experience (Product Owner), running sprints, stand-ups, and backlog
- Experience in ecommerce, supply chain, fulfillment, transportation or logistics.
- Experience mentoring and coaching colleagues
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$91,000-$168,500 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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