To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.
RESPONSIBILITIES
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Ensure that Data Management is performed accurately and on time
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Ensure Tickets and Calls are responded within SLA timescales and to a high standard
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Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
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Working knowledge of systems and tools to perform daily tasks
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Ability to recognize and deal appropriately with sensitive and confidential information
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Successful completion of all learning objectives
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All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
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Time Recording to be completed accurately and on time
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Alight Security Standards are understood and adhered to
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Contribute to team meetings and raise any issues immediately to your Service Manager
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Ensure you are up to date with all Alight HR announcements
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Participates in projects as needed and assigned
Administrative tasks
- Receiving the post from the employees or external companies (Pension for example) and signed documents and upload them to ticket system
- Check and provide all the information related to contracts, agreements that are filed there in Frankfurt. Everything is on paper there saved in the personal files of the employees
- Check and provide the applicable templates to the Granada team in different cases depending on the type of contract that the employees have signed and that is stored in Frankfurt
- Entering the job history on reference letters once they check the type of contract signed by the employee
- Jubilee diploma creation
- Posting and getting signatures from client
Professional /Job Experience
• Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
Fluent German and English is a must
Availability to work at Client office in Frankfurt is a must (no teleworking possibility)
Academic Degree Education and Training
High School diploma or equivalent
Desired but not required:
• Experience in customer service or working with HR and payroll data, knowledge about German contracts and legal documents
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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Top Skills
What We Do
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com.
