To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.
RESPONSIBILITIES
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Ensure that Data Management is performed accurately and on time
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Ensure Tickets and Calls are responded within SLA timescales and to a high standard
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Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
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Working knowledge of systems and tools to perform daily tasks
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Ability to recognize and deal appropriately with sensitive and confidential information
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Successful completion of all learning objectives
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All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
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Time Recording to be completed accurately and on time
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Alight Security Standards are understood and adhered to
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Contribute to team meetings and raise any issues immediately to your Service Manager
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Ensure you are up to date with all Alight HR announcements
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Participates in projects as needed and assigned
Administrative tasks
- Receiving the post from the employees or external companies (Pension for example) and signed documents and upload them to ticket system
- Check and provide all the information related to contracts, agreements that are filed there in Frankfurt. Everything is on paper there saved in the personal files of the employees
- Check and provide the applicable templates to the Granada team in different cases depending on the type of contract that the employees have signed and that is stored in Frankfurt
- Entering the job history on reference letters once they check the type of contract signed by the employee
- Jubilee diploma creation
- Posting and getting signatures from client
Professional /Job Experience
• Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
Fluent German and English is a must
Availability to work at Client office in Frankfurt is a must (no teleworking possibility)
Academic Degree Education and Training
High School diploma or equivalent
Desired but not required:
• Experience in customer service or working with HR and payroll data, knowledge about German contracts and legal documents
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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What We Do
Fiera Capital is a leading independent asset management firm with a growing global presence and approximately CAD 174.5 (USD 139.7) billion in assets under management as of March 31, 2022. The Company delivers customized and multi-asset solutions across public and private market asset classes to institutional, financial intermediary and private wealth clients across North America, Europe and key markets in Asia. Fiera Capital's depth of expertise, diversified investment platform and commitment to delivering outstanding service are core to our mission of being at the forefront of investment management science to create sustainable wealth for clients.
Fiera Capital trades under the ticker FSZ on the Toronto Stock Exchange.
Headquartered in Montreal, Fiera Capital, with its affiliates in various jurisdictions, has offices in over a dozen cities around the world, including New York (U.S.), London (UK), and Hong Kong (SAR).
Fiera Capital Corporation does not provide investment advisory services, or offer investment funds, in the United States or to U.S. persons. In the U.S., asset management services are provided by the Firm’s U.S. affiliates, including Fiera Capital’s U.S. division, Fiera Capital Inc., which is registered with the U.S. Securities and Exchange Commission (SEC). Registration with the SEC does not imply a certain level of skill or training. Additional information about Fiera Capital Corporation, including the Firm's annual information form, is available on SEDAR at www.sedar.com. Additional information about Fiera Capital’s U.S. division is available in its annual Form ADV at www.sec.gov/iard.
For important disclosures related to Fiera Capital, please visit:
www.fieracapital.com/en/legal-notice
For important disclosures related to Fiera Capital’s US division, please visit:
us.fieracapital.com/important-disclosures/#goto-social-media-disclosures