The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
About the Position:
As an Instructional Designer on the Customer Operations team and a key member of the Fireblocks Academy team, you will develop repeatable e-learning experiences that best showcase Fireblock’s products. You will work alongside other creative education, enablement, and customer success professionals to develop curricula, write scripts, work with subject matter experts, and design courses. You will have an opportunity to combine a passion for learning and education with your enthusiasm for cutting edge technology in order to drive learning for our customers and partners.
Responsibilities:
- Creating effective and engaging self-paced e-learning courses and other aspects of the certification program.
- Collaborating with Fireblocks subject matter experts to gather knowledge, assess, and develop e-learning.
- Understanding and communicating highly complex material and presenting simplified and relevant learning design proposals.
- Partner with the TCSM lead on maintaining an internal knowledge base to ensure training material is organized, accessible and updated.
- Collaborating with other learning, enablement and design professionals to create consistent content that meets brand standards.
- Advocating for the learner and becoming a champion of quality learning.
You Have:
- A Bachelor's degree in Education, a related field such as Instructional Design, Educational Technology, or equivalent practical experience.
- 3+ years of direct experience in designing and developing technical curricula, training materials, and content to include online/e-learning modules, online tutorials, and other relevant training assets using high-quality professional design standards
- Experience working in a hi-tech, dynamic fast-paced environment, preferably with a SAAS product
- Knowledge of adult learning methodologies and ability to evaluate learning effectiveness using instructional design assessment strategies (e.g., WCAG compliance).
- Experience with e-learning authoring tools (Adobe Creative Suite, Articulate 360 - Rise, Articulate 360 - Storyline, Genially.io, Adobe Captivate, Lectora)
- Experience in creating video-based courses and animations (Camtasia, Premiere, After Effects. etc)
- Understanding of how Learning Management Systems (LMS) work, including common LMS features and the use of eLearning protocols(xAPI, CMI5, SCORM) to communicate information and create engaging learning experiences.
- Demonstrated success working in a cross-functional team environment on multiple projects with changing priorities and tight deadlines.
- Hands-on experience in the technical implementation of educational tools and processes, showcasing proficiency in leveraging technology to enhance team efficiency and educational outcomes.
- A keen design eye and a close attention to detail
You Are:
- Passionate about education and find fulfillment through teaching and learning
- Organized and able to effectively manage and own multiple projects from start to finish with minimal supervision.
- Able to collaborate with others with different backgrounds and skill sets.
- Able to adapt to business needs and work in a fast-paced environment.
- Able to adapt quickly to changes in technology.
- Strong in both written and verbal communication and interpersonal skills.
- Able to identify opportunities for improvement within Fireblock’s content and communicate strategies to take advantage of those improvements
- Problem Solver and have the ability to think strategically to address complex challenges.
- Proficient in using data analytics and metrics to measure learning outcomes and improve instructional design strategies.
- Fluent in English (at mother-tongue level), both verbal and written
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
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Top Skills
What We Do
For institutions that need to store and move digital assets without the operational or security headache.
Fireblocks streamlines operations by bringing all your exchanges, OTCs, counterparties, hot wallets, and custodians into one platform. Wallets, deposit addresses, and API credentials are secured using patent-pending chip isolation technology and the newest breakthrough in cryptography (MPC). Institutions are using Fireblocks to move funds securely in seconds – instead of hours.
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