Implementation Consultant - Digital Shelf

Train and onboard customers on the Anchanto SaaS products

NOTE: We are accepting applications only from people with full working rights to live and work in Malaysia (Citizens/PR holders)

About Anchanto:

We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion dollars of revenue each year. Our powerful, scalable products deliver rapid innovation integrated to over 135 different commerce and carrier platforms across the world.

Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.

We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

The role: Implementation Consultant - Digital Shelf

Description:

We are currently seeking an enthusiastic Implementation Consultant with a strong background in data analytics to join our customer training team. As a key member of our team, you will be responsible for equipping our customers with the knowledge and skills to leverage the data analytics capabilities of our platform effectively.

Responsibilities:

• Deliver engaging and informative training sessions to our customers, both remotely and in person if required.
• Educate customers on how to interpret and utilize e-commerce data analytics to make informed business decisions.
• Customize training content to address the unique needs and goals of each customer, showcasing the relevance of data analytics to their business.
• Collaborate with our product and development teams to stay up-to-date on the latest features and enhancements related to data analytics.
• Provide timely and accurate responses to customer inquiries, troubleshooting data analytics-related issues when needed.
• Continuously improve training materials and methodologies based on customer feedback and evolving industry trends.

Qualifications:

• Solid background in e-commerce, preferably with experience in utilizing data analytics to drive business insights.
• Proficiency in explaining complex data analytics concepts in a clear and understandable manner.
• Strong presentation and communication skills, both verbal and written.
• Previous experience in a customer-facing role, such as training and customer onboarding.
• Familiarity with our e-commerce SaaS product, Channel Management, Marketplace, and Webstore operations is a plus.
• Flexibility to adapt training approaches based on customer needs and learning styles.

If you are passionate about e-commerce and excited to empower businesses with the potential of data analytics, we invite you to join our team as an Implementation Consultant. Together, we'll help our customers succeed and thrive in the ever-evolving world of online retail.