HQ Experience Lead

Is this job for you?

As Faherty’s HQ Experience Lead, you will play a key role in supporting the Fahertys with executive operations while taking full ownership of the HQ Flagship experience. You’ll be responsible for cultivating a vibrant, efficient, and inspiring workplace that embodies our core values.

In this dynamic role, you’ll manage administrative functions and lead efforts to shape an engaging and seamless office environment. With support from our Leadership Team, you’ll have the opportunity to bring your ideas to life—ensuring our headquarters is a space where team members feel energized, valued, and excited to come to work every day.

What you’ll do:

• HQ Flagship Experience: Lead and create a world-class hospitality experience in our headquarters. Oversee daily operations and ensure a seamless office experience.
• Organizational Systems & Processes: Develop and maintain efficient systems that support office operations and enhance productivity.
• Hospitality & Procurement: Manage vendor relationships, office supplies, and services to maintain a welcoming and well-stocked environment.
• Supporting the Founders: Work with the Chief of Staff to provide high-level executive support to the Faherty founders in their day-to-day operations.

Key Responsibilities:

• Office Management:
• Oversee front desk operations: welcome visitors, notify HQ partners of arrivals, and manage mail/package distribution.
• Ensure conference rooms, mock store/showroom, and communal areas are always organized, clean, and fully stocked.
• Maintain the highest standards for office tidiness and appearance.
• Manage relationships with office-related vendors and ensure alignment with building operations.
• Track and replenish office inventory, including supplies, snacks, beverages, and recreational items.

• Executive Assistance:
• Manage calendars and travel arrangements for the Founders and their Chief of Staff.
• Support executive projects assigned by the Chief of Staff (e.g., assisting with founders' social media content, meeting prep, and presentations).

• People Team Support:
• Partner with the People Team and to coordinate new hire onboarding and company events. 
• Manage the new hire experience: preparing supplies, equipment, swag packaging, and workspace setup.
• Assist with planning and executing employee engagement events (Dream Team, Fun Fest, Office Lunches, Holiday Parties).
• Lead rewards and recognition efforts (e.g., tracking employee anniversaries and celebrations).
• Act as an office and Faherty Brand ambassador, fostering a positive workplace culture.

What you’ll have:

• 2+ years of customer-facing experience and a passion for people interaction.
• Exceptional customer service skills and enthusiasm for creating positive experiences.
• Proven ability to build strong relationships with team members, external partners, and the founders.
• Strong communication skills with the ability to engage across all levels of the organization.
• Highly self-directed with strong initiative, prioritization, and problem-solving skills.
• Sound judgment with the ability to balance company and employee needs.
• Willingness to be hands-on—no task is too big or small.
• Positive, high-energy attitude that motivates and inspires those around you.

We aim to pay competitively for our size and industry. The base salary range for this position is $70,000 - $80,000 USD, but we will consider location, skill level and experience to determine the final offer.

Why us you ask!

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents. 

A bit about us:

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.

We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.

Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. We live by six key pillars:

Be The Best

Stay Authentic

Better Together

Spread Good Vibes

Deliver On Promises

Lead Consciously, Bravely, and Inclusively

Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.