Head of Revenue Operations (Hybrid in Barcelona)

Company Description

Who We are

With a global mission to “make the healthcare experience more human”, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.

We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, we also offer a more sophisticated suite of optimisation products for large healthcare institutions.
We built medical Practice Management Software as a SaaS. We help 260,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a service that allows 80 million patients monthly to easily find the right doctor, and we currently have 19 million bookings per month coming online or through our software.
Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen. 3

We're funded by some leading VCs - Goldman Sachs, One Peak Partners, Point Nine and Target Global - and so far we have raised over €450m. Currently, we're on around €180m ARR (60% yoy growth) and are going to reach profitability in the first half of 2024!

Job Description

As the Head of Revenue Operations, you will play a pivotal role in leading and mentoring a team of 12 Revenue Operations professionals.Establish a best practice framework adapting to the different current needs, to future growth, encouraging best practice and collaborative working collaboration, develop strategies to maximize revenue across all channels, and implement scalable processes to drive productivity in our customer-facing units, reporting directly to the CEO, and functionally into our Global VP of Revenue Operations.

How will you impact our mission: 

• Be a trusted advisor to the Marketing/Sales/CS and country leadership team - drive strategic decision-making and act as their main point of contact for business needs, insights and guidance.

• Develop and implement strategies to optimize revenue generation across all channels, including sales, marketing, and customer success operations.

• Design and implement scalable processes and systems to streamline operations and enhance productivity of our customer facing units.

• Work closely with finance and executive teams to forecast revenue, analyze sales pipeline, and drive strategic decision-making.

• Implement and manage sales and marketing technology stack, including salesforce/hubspot.

• Stay current on industry trends and best practices in revenue operations and provide recommendations for continuous improvement.

• Tool Ownership: Ownership of implementation, ensuring its adherence and success in driving business outcomes, taking global guidelines and adapting to country's nuances, enablement and first-line support.

Qualifications

What will help you thrive?

• 5+ years of working experience in revenue operations, sales operations, ideally at SMB SaaS companies

• Excellent leadership and team management skills, with a track record of building and developing high-performing teams for at least 2 years.

• Strong analytical skills with the ability to interpret data and make data-driven decisions.

• Strategic mindset with the ability to think critically and develop innovative solutions to complex challenges by making data-driven decisions

• Deep understanding of sales and marketing processes, including lead generation, pipeline management, and sales forecasting.

• Experience with CRM and marketing automation platforms, such as Salesforce and HubSpot

• Ability to communicate effectively with cross-functional teams and senior leadership.

• Passion for driving business growth and delivering exceptional results in a fast-paced, dynamic environment.

• Excellent level of Spanish and English to be able to communicate fluently with the team and in collaboration with global teams.

Additional Information

Additional Information

• 💶 Competitive salary appropriate to your experience.
• ⚕️ Private health plan.
• 📈 Share options plan after 6 months working with us.
• 👩‍🎓Free English classes.
• 👩‍💻Hybrid working model.
• 🧠 Unlimited access to the Ifeel emotional well-being tool .
• 🎂 Free birthday to spend the day with your loved ones!
• 🙌Join our team and share the greatness! Participate in our successful referral programme and get rewarded for bringing in exceptional talent like yours.
• 💙Last but most important: an amazing team that will welcome you and support you along the way.

We help more than 10,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also manage a marketplace that enables 214,000 patients per month to easily find the right doctor and make an appointment. Our mission is to 'make healthcare more human'. To learn more about our culture and work environment, we invite you to read our real reviews on Glassdoor.

We promote and embrace equal opportunities in our recruitment process and every day at work. If you apply for a job with us, you will be treated equally regardless of your age, disability, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human diversity. If you need any additional assistance with your selection process, we encourage you to let us know. Behind the words you are reading is a person (hello!) who has already helped a candidate by adapting interviews, and now we are lucky enough to have that person with us. So even if you have never asked before, let this be a sign that you can now. We can only be truly equal if we adapt to each other. We believe that all people, in all their beautiful diversity, should have equal rights, dignity and respect. Period. Mariusz Gralewski, CEO

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Responsible: DOCTORALIA INTERNET, S.L. Purpose: to manage applications and contact candidates when we have a position that matches their skills.
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