Head of Digital Solutions

We are PZ Cussons. Our purpose is For everyone, for life, for good.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

POSITION SNAPSHOT 

As the Head of Digital Solutions, you will lead the design, development, and implementation of cutting-edge digital solutions to meet business needs. You will work closely with cross-functional teams, oversee digital initiatives, and ensure seamless integration of technology with organizational goals. This role demands a blend of technical expertise, strategic thinking, and exceptional leadership skills.

You will support the digital infrastructure and systems that facilitate efficient and effective Go to Market and digital marketing operations. The focus of this position will be to support the Digital Partners and contributing to specific aspects of projects or operations while gaining experience. You will work in the Global Marketing Technology team, and closely with each market through an extended matrix structure.

The Digital Solutions Lead will work closely with the business across the in-market teams to establish the foundations, practises and solutions spanning our Consumer/Customer technologies. The team is responsible for delivering centralised solutions to support the market execution around the globe, driving exceptional experiences across our platforms and channels. You will enable these solutions, and connect with the in-market teams to ensure effectiveness.

The position requires a blend of technical skills, analytical thinking, and effective communication abilities to contribute to strategic projects within the Go to Market and digital marketing functions.
Responsibilities:

Digital Strategy Development: Define and execute digital roadmaps aligned with business objectives.

Project Leadership: Lead end-to-end implementation of digital solutions, including scoping, budgeting, and delivery.

Collaboration: Work with internal and external stakeholders to identify opportunities for digital innovation.

Technology Advocacy: Stay updated on emerging technologies and advocate for their integration into business solutions.

Team Leadership: Mentor and guide a team of developers, designers, and project managers to achieve project goals.

Performance Monitoring: Establish KPIs and monitor the success of digital solutions post-implementation.

Vendor Management: Experience in negotiating with and managing MarTech vendors, including SLAs and partnership agreements.

System Support and Maintenance: Provide support for existing digital technology systems, including troubleshooting issues, performing routine maintenance, and assisting with updates or upgrades to ensure systems operate smoothly and efficiently. Liaise with the Digital Partner, solution delivery and enterprise architecture teams to propose high-level functional solutions that integrate seamlessly with existing business processes and technology infrastructure.
Project Support: Support project teams in the implementation of digital technology enhancements and projects. This may involve tasks such as documentation, coordination among team members, working with partner providers, conducting UAT, scheduling meetings, and tracking project progress. Assist in the development of project estimates and the completion of a comprehensive financial model, detailing costs, savings, revenue opportunities, and the investment horizon to ensure projects deliver maximum value.
Documentation and Reporting: Prepare and maintain accurate documentation for systems, processes, and project activities. Assist in developing reports and presentations that communicate findings, progress, and recommendations to stakeholders.
Process Improvement: Contribute to process improvement initiatives by identifying inefficiencies in current systems and processes. Participate in discussions and brainstorming sessions for enhancing operations through digital technology.
Learning and Development: Continuously learn about new technologies, digital marketing trends, and Go to Market best practices.
Stakeholder Communication: Assist in communicating with internal and external stakeholders, including team members, managers, partner providers, and suppliers. This may include gathering requirements, providing updates, and ensuring clear communication across projects.
Compliance and Security: Support efforts to ensure that digital systems and data handling practices comply with relevant regulations, policies, and security standards. This might involve assisting with audits, risk assessments, and implementing security measures.
 

Key Skills & Qualifications : 

• Understanding of Adobe, WordPress, Umbraco and other related platforms that support the Go to Market and digital marketing operations.

• Familiarity with technologies such as IoT, AI and their application for Go To Market teams.

• Ability to analyse problems, identify solutions, and understand complex systems.

• Strong verbal and written communication skills to effectively articulate ideas, collaborate with team members, and communicate with stakeholders.

• Being flexible and adaptable to change is crucial in a fast-paced, technology-driven environment.

• Eagerness to learn new technologies, processes, and concepts to stay relevant in the field.

• Ability to work effectively in a team, contributing positively to team operations and working relationships.

• Understanding or willingness to learn about different cultures and business practices around the world to effectively work in a global and matrix environment.

• Results-oriented mindset, with a focus on continuous improvement, agility, and delivering tangible business results.

• Ability and willingness to travel.

#LI-CE1

PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!