Global Services Manager - US (Austin, Texas)

Hybrid role for Austin, TX applicants #LI-AG1

The Global Services Manager will play a crucial role in supporting the operational efficiency, governance, and administrative functions within the US office. This position requires strong organizational and problem-solving skills to facilitate smooth office operations, vendor management, travel coordination, and executive support. The ideal candidate will act as a key liaison between corporate leadership and local operations, ensuring alignment with company policies while allowing for regional flexibility.

Key Responsibilities

1. Strategy & Operational Support

• Support the strategic vision for Global Services implementation to enhance operational efficiency and governance.
• Align operational activities with corporate goals, balancing global standardization with regional flexibility.
• Assist in regulatory compliance, governance, and administrative operations.
• Drive sustainability and corporate responsibility programs within the local office in line with the company’s goals.

1. Procurement & Vendor Support

• Assist in procurement activities by providing operational support
• Help ensure compliance with corporate procurement policies and assist with vendor-related administrative tasks.
• Support vendor onboarding processes, including Know Your Supplier (KYS) checks.
• Collaborate with business functions to understand their procurement needs and facilitate the procurement process.
• Act as a liaison between the procurement team and local vendors to resolve operational issues.

1. Travel Coordination

• Provide logistical support for employee travel, ensuring alignment with corporate travel policies.
• Assist with booking flights, accommodations, and ground transportation.
• Facilitate visa and travel documentation processes as required.
• Serve as a point of contact for travel-related inquiries and issue resolution.

1. Personal Assistance to CFO & Chief Marketing Officer

• Support CFO and Chief Marketing Officer with administrative tasks, including calendar management, meeting coordination, and travel arrangements.
• Prepare reports, presentations, and correspondence as needed.
• Handle confidential matters with discretion and professionalism.

1. Operational Excellence and Process Optimization

• Streamline administrative processes to enhance local office efficiency.
• Utilize digital tools to automate key functions such as document management, communications, travel, and procurement.
• Continuously improve governance structures to ensure efficient and consistent office operations.

1. Facilities and Infrastructure Management

• Manage office facilities, including lease agreements and real estate considerations, to ensure a well-maintained work environment.
• Collaborate with HR to create and maintain safe, efficient, and comfortable workspaces that promote employee well-being and productivity.
• Support office relocations, expansions, and renovations while minimizing operational disruption.
• Develop and enforce policies and procedures related to facilities management and workplace safety compliance.

1. Governance and Regulatory Compliance

• Ensure corporate governance structures comply with all relevant local and international regulations.
• Maintain up-to-date legal documentation and regulatory policies.
• Assist in risk management, business continuity planning, and crisis management strategies.

1. Employee Well-being and Support

• Foster a positive work environment by providing resources and facilities that support employee satisfaction and productivity.
• Promote local initiatives focused on workplace safety, health, and well-being.

Qualifications & Experience

• Education: Bachelor’s degree in Business Administration, Management, or a related field.
• Experience: Minimum 5 years of experience in office administration, operations, or corporate services.
• Experience in vendor management, facilities coordination, or procurement support is a plus.
• Previous experience providing executive support to senior leadership (e.g., CFO, CMO) is highly desirable.
• Strong organizational and multitasking skills, with a high level of attention to detail.
• Excellent communication and interpersonal skills to engage with internal stakeholders and external vendors.
• Proficiency in Microsoft Office Suite and familiarity with ERP systems (e.g., NetSuite) is a plus.

Salary Range:

• The anticipated base salary range for this position is between $85,000 and $109,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Here are some of our local benefits:

• Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure
• Gym membership subsidy
• Medical and dental insurance
• Pet insurance
• Employee Assistance Program
• College Savings Plan
• Travel assistance
• 401(k) with up to 4% employer match