Global Sales Support Specialist

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Global Sales Support Specialist resides within the Finance organization and fulfills various key support functions to help ensure revenue attainment. This role will report to the Global Sales Support Manager.

Your Impact

• The Global Sales Support Specialists support our Field Sales Team with quoting complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules
• They also support short-term marketing sales promotions and work with internal business partners to guarantee deals move forward
• This team will also facilitate training with the Field Sales Team on quote-to-order processes and procedures guidelines, new hire training, including SFDC beginners and advanced quoting sessions, and will be able to identify system gaps or improvement opportunities and escalate to proper resources for resolution
• Each GSS team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed
• Requests for assistance from an Account Manager are prioritized for completion based on revenue acquisition, customer relationship building, and other forms of determining timing requirements

Qualifications

Your Experience

• 2+ years of related experience in sales support or sales operations environment preferred
• Excellent written and verbal skills & ability to communicate with customers, distributors & resellers
• Proficiency with Google products & experience in CRM systems preferred (Salesforce CPQ and Steelbrick highly preferred)
• Organized with demonstrated initiative - must be able to independently handle and prioritize multiple tasks simultaneously in a fast-paced, high-pressure environment to ensure timelines are met
• Willingness to work extended hours depending on month-end or quarter-end workload
• Alternate shifts are required to accommodate global requests

Additional Information

The Team

Our sales support team supports our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world.

You support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.