Sales Support Specialist

Job Description

Job Summary 

Provides administrative support to print-on-demand sales team and clients to increase sales growth and meets sales objectives. Works with sales team on client onboarding, process improvements & research to implement efficiencies.

Essential Job Duties:

• Provides administrative support to include sales reporting, maintaining sales data and facilitating communication across teams
•  Assists with client onboarding to ensure a smooth and positive experience for new clients.
• Partners with the internal teams to facilitate communication with clients ensuring the business relationship is effective and efficient and issues are resolved timely.
• Works to provide basic primary support for key publishers, resolving inquiries, escalating more complex issues, and building long-term relationships.
• Identifies sales opportunities, trends and process efficiencies through data analysis and research, contributing to the achievement of sales goals.
• Assists in the implementation of market sales objectives and strategy for delivering sales plan, expanding the global content catalog in coloration with export teams.
• Working with sales team to review sales objectives against target and prospective client status.
• As assigned, prioritizes key accounts and ensures effective utilization of resources.
• Works with the Marketing department as required to ensure marketing objectives are implemented.
• Assists in providing reports and data for MBD’s and Meetings, to include creation of PowerPoint presentations.
• Creates and updates documentation and training materials for internal teams and clients, improving communication and enhancing client experience.
• Any other duties as deemed necessary by the business from time to time.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues to maintain a safe environment. To report any accidents or potential hazards to your Line Manager immediately.

Qualifications: 

Experience:  3 years’ sales experience / Client management / book industry experience essential

Education: College / University degree or directly related year for year experience

Skills:

• Sales focused with a customer first approach.
• Able to prove an ability to develop imaginative business solutions from past experience.
• Excellent written and verbal communication skills
• Ability to create and implement solutions for process improvements and operational efficiencies..
• Flexible and proactive
• Computer literate, efficient in Microsoft Office (Excel, Word, Outlook)
• Knowledge of CRM tools for sales forecasting, pipeline management and data analysis.
• Must be able to manage workload by establishing priorities; be detail-oriented; and possess the ability to operate successfully within a fast-paced environment.
• A flexible approach to work, hours and be adaptable to change are critical attributes.

Essential Physical Demands:

• Ability to travel
• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment
• Ability to maintain consistent, punctual and regular attendance
• Ability to maintain full time work schedule during normal company operating hours

Additional Information

Perks/Benefits:

• Competitive salary
• Generous holiday plus Bank Holidays
• Life Assurance
• Company Pension Scheme
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Business Casual dress code, dress down Fridays
• Free onsite parking
• Free Hot drinks
• Snack and Drink Vending machines on site
• Gym Membership Corporate Discount
• Service Awards