Sales and SSP Support Coordinator (12 Month FTC)

About Us
The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity, and Inclusion
We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role: Sales Support Specialist (12-Month FTC)

We have an exciting opportunity for a Sales Support Specialist to join our UK & Ireland and CEMEA teams for a 12-month Fixed Term Contract. In this role, you will provide comprehensive sales support services to help achieve our B2B targets and ensure service and efficiency standards are met. You will also support our digital and print business through Subscription Service Providers (SSPs).

Key Responsibilities

Subscription Service Providers (SSP) Support

• Develop knowledge of SSPs' role in FT online and print sales, responding to pricing and client queries.
• Use multiple data and CRM systems to analyse and solve subscription issues.
• Liaise with internal departments, such as B2C Customer Services and Circulation, regarding fulfilment and payment details.
• Support SSP debt management.
• Assist with preparing marketing and sales communications for SSPs.

Sales Support

• Support UK&I and CEMEA sales teams during the pre-sales cycle, from credit calculation and contract processing to invoicing and access setup.
• Assist in managing the online order process for small licences and convert leads into contracts.
• Provide administrative support for client inquiries related to invoicing, print delivery issues, amendments, and contracts.
• Collaborate with field sales executives on contract approvals and liaise with Legal, Tax, Operations, and Finance teams when necessary.
• Manage amendments for print and digital contracts for the sales team.
• Create and maintain accurate customer records in Salesforce (CRM) and promote best practices on internal processes.
• Act as a global support function, collaborating with Sales Support teams in New York, Singapore, Japan, and Hong Kong.
• Support customer retention through the renewal process.
• Contribute to process improvement initiatives, special tasks, and projects as required.

Qualifications and Skills

Essential

• Strong client focus and excellent communication skills (written and verbal).
• Previous administrative and sales support experience.
• Proven problem-solving and influencing abilities.
• Ability to multitask and perform under pressure.
• Exceptional organisational skills, attention to detail, and logical thinking.
• Comfortable working with data and CRM systems (FT-specific training will be provided).
• Proficiency in Microsoft Excel and adaptability to work in a global environment.

Desirable

• Experience with CRM systems, especially Salesforce.
• Knowledge of Microsoft Office and Google Suite.
• Interest in data maintenance.
• A second European language is advantageous.

What's in it for You?
Our benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships, and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility
We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected], and a member of our team will be happy to help.

Further Information
At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.