Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
Key Responsibilities
Onboarding & Offboarding
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Manage end-to-end onboarding and offboarding processes as per defined SLAs
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Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions
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Trigger communication workflows and ensure document compliance
Employee Helpdesk Management
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Resolve HR-related help requests in a timely and empathetic manner
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Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries
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Maintain documentation and response logs for audits and process improvements
Compliance & Labor Law Adherence
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Stay updated with labor laws and statutory regulations in assigned countries
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Ensure all HR processes and documentation are compliant with local employment laws
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Work closely with legal teams to implement policy updates as needed
SLA Monitoring & Reporting
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Track service level agreements for onboarding/offboarding and help requests
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Generate weekly/monthly reports on operational efficiency and issue resolution metrics
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Identify process gaps and suggest continuous improvement initiatives
Qualifications
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1–4 years of experience in HR operations or employee lifecycle management
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Strong understanding of HR processes and local labor laws (MEA region is a plus)
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Excellent communication and stakeholder management skills
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Comfortable working in a fast-paced, global environment
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Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar) is a plus
Top Skills
What We Do
Payoneer is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy.
Since 2005, Payoneer has been imagining and engineering a truly global ecosystem so the entire world can realize its potential. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google, Upwork and Walmart, Payoneer offers a universe of opportunities, open to you.
