Job Description
Role: Genesys Architect
Location: Canton, MA and Louisville, KY (Day 1 On-site)
Duration: 12+ Months
Job description:
Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc
Profile Specification
Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration
Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques
Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
Ability to create omnichannel experience in integration with multiple digital channels
Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features
Collaborate with cross functional team for creating optimal solution and development
Skills
Mandatory Skills : Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
TMS - Adoption of Technology & Management for building Solutions that are Qualified, Reliable and Viable!
We engage with clients at various stages to provide technology-based staffing and product development services in varied domains.
TMS will be your Qualified, Reliable and Viable partner in helping you identify and match right technology and people to meet your business demand.
