Field Support Engineering Sr. Technical Specialist

Job description: The Ribbon Sr. Dedicated Engineer Network Operations (DENO) aka. Resident Engineer Network Operations (RENO) service provides resident network engineer(s) to serve as support resource(s) for Ribbon Customers. The engineer can support network verification activities, and following turn-up of the network, provide day-to-day fault management support of the Ribbon based network. In addition, the engineer can assist in managing the day-to-day process of integrating and implementing new elements of the Ribbon based network. Ribbon's resident engineer(s) work jointly with customer’s personnel in the following activities: Network Verification, Support of Trunk Provisioning, Provide fault management of the network, Installation of new software releases, Provide informal customer training, Support Customer self-sufficiency transition plan, and Technical escalation support. Additional responsibilities include: Investigate, diagnose and fix complex system issues such as RTP media quality issues or Signaling interoperability issues with different vendor products, Develop dashboards, metrics and critical alerting capabilities for continuous network monitoring, Support product Migration or Upgrade planning and develop MOP for the same. This position is 100% remote/telecommute.

Job Requirements: Position requires: Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field. Employer will accept exp. equivalent to a bachelor degree (one year of exp. is equivalent to one year of coursework). Position requires 6 years of experience in the job offered or in a related occupation in which the required experience was gained.

Must have experience in each of the following skills:

1. Possess working knowledge of SIP, H.323, Telephony Routing Translations skill, Security Protocols, and an in-depth knowledge of signaling protocol standards and usage.

2. Experience with Diameter routing and SS7 STP

3. Understanding of SIP Proxy Servers, SIP Redirect Servers, H.323 Proxy Gatekeepers, and ENUM Server capabilities.

4. Knowledge of Session Border Controllers (SBCs), IP routing engines and element management systems along with their application in unified communication and contact center solutions.

5. Skilled in implementing software upgrades on in-service data network and VoIP core systems and access gateways.

6. Experience with Virtual Network Functions (VNF) manager testing and software application lifecycle management in an open source or proprietary virtual networking environment.

7. Experience in VoIP Cloud architectures and deployments on public/client clouds, VM, KVM, etc.

8. Strong exposure in network security, authentication protocols and best practices including TLS certificate installation/management, SRTP, DTLS-SRTP, RADIUS authentication, etc.

9. Exposure in WebRTC, SIP Video calling applications and deployments.

10. Exposure in database technologies including SQL.

11. Familiarity with feature verification and key performance indicator analysis to improve network performance. Exposure in developing metrics and dashboards using industry standard applications.

12. Specialize in communication network monitoring/operation management, configuration management, software scripting, troubleshooting and technical support. Exposure in Unix shell scripts, Python based scripting.

13. Skilled in reproducing network and access point problems in development tools and techniques to investigate. Exposure in SIPREC, call recording, Media and Signaling Packet Capture and analysis.

14. Proficient with tracking and reporting issue investigation progress using industry standard customer relationship management technologies.

15. Demonstrate abilities for project scheduling, resource management, resolution estimation, and project status tracking and reporting.

16. Proficient in creating product and systems operations management and administrative documentation with a focus on end customer usability

To apply, please visit Ribboncommunications.com/careers, Job Tracking ID: REQ-2025-2429

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.