Our Opportunity:
Chewy is seeking a Fullstack Developer supporting contact center tools and integrations in Richardson, Texas! This role is within the Unified Communications & Collaboration team and focuses on building web-based tools, APIs, and platform integrations that enhance Chewy's contact center environment.
We're looking for an experienced full-stack developer who's comfortable working across front-end and back-end code, and who understands how to build scalable systems that integrate with internal and external APIs. You'll help us automate processes, optimize agent workflows, and modernize our developer experience with tools like CI/CD pipelines, and infrastructure-as-code.
You don't need to be a contact center expert - we've got that covered. If you're a solid developer who enjoys building tools that make teams more efficient, you'll fit right in.
What You'll Do:
- Build and maintain internal tools and UIs that improve agent productivity and customer experience
- Work on Genesys Cloud Functions (JavaScript) to enable advanced call routing logic and real-time features
- Collaborate on CI/CD pipeline development and platform automation using Terraform, and scripting languages
- Contribute to the development of a TypeScript-based internal app that integrates multiple contact center systems
- Build RESTful APIs and services that integrate with platforms like Genesys Cloud, and Oracle Service Cloud.
- Participate in code reviews, architecture discussions, and planning
- Resolve issues across the stack and own solutions from ideation to deployment
What You'll Need:
- Bachelor's degree in Computer Science, Information Technology, or a related field with equivalent experience
- 7+ years of professional experience as a full stack developer
- Strong proficiency in JavaScript and TypeScript
- Experience with React or another modern frontend framework
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, etc.)
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience working with RESTful APIs, integrations, and asynchronous systems
- Ability to thrive in a fast-paced, collaborative, multi-functional environment
Nice to Have (Not Required):
- Experience with Genesys Cloud CX, especially functions, flows, and APIs
- Familiarity with WebRTC, SIP, or VoIP systems
- Familiarity with contact center analytics and reporting solutions
- Exposure to enterprise tools like WFM, call recording, or CRMs
- Cloud platform experience (AWS preferred)
- SQL or NoSQL data modeling skills
- Understanding of observability practices (logs, metrics, tracing)
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
