Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
Are you passionate about Information (IT) and Automation Technology (OT) and aspire to make a meaningful impact? As a customer-focused individual, you strive to deliver high-quality support in a manufacturing environment. At Roche, we pride ourselves on making lifesaving medicines. Pharma Global Technical Operations (PT) supports this mission from Phase I of development to product maturity at 11 locations globally, with the aid of IT and OT teams. Currently, the organization is transforming towards digitalization, leveraging new technologies to meet future needs.
As a System Process Specialist (SPS) within the 1-Stop-Shop SAP support team, you possess a profound understanding of processes and collaborate with the Business Community to continuously enhance business processes and IT applications. Acting as a trusted adviser and intermediary, you address incidents on behalf of users, train key users, and represent system user interests in projects. Your role includes coordinating input from your area of responsibility and optimally communicating project goals and progress to business areas.
Your Opportunity:
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End-to-End accountability for Manufacturing/Quality System support, including personal contact for key and end users.
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Log, triage, prioritize, and resolve incidents/requests in Service Now; escalate and involve 2nd level support as needed.
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Perform root cause analysis, cooperate with 2nd level support, and validate/test resolution proposals.
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Communicate and coordinate end-user activities during major incidents and supervise interface for business cases.
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Engage in continuous improvement of ERP Systems; regularly exchange with support network and Business Process Experts.
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Aid end users in submitting new process improvement ideas, considering interdependencies and system impacts.
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Describe and manage the full lifecycle of coordinated Change processes to business processes with system impact.
Who you are:
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Proficient in support processes/tools for incident and change management; possesses strong trainer and methodology skills for specific trainings.
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In-depth conceptual and practical knowledge of ERP systems with basic knowledge of related systems (e.g. MES); solid grasp of Manufacturing/Quality business processes and local specifics.
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Solves sophisticated problems with existing solutions and works independently within guidelines; potentially leads sub-projects or participates in larger projects.
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Holds a Bachelor’s degree in relevant fields, strong understanding and proficiency in SAP modules, architecture, and integration points; experience with SAP S/4HANA and cloud solutions is advantageous.
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Excellent networking, communication, and language skills (German and English); highly developed customer focus, conceptual and solution-oriented thinking, and teamwork experience.
Note: Please be aware that there will be expectations to be on-call.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Basel is the headquarters of the Roche Group and one of its most important centres of pharmaceutical research. Over 10,700 employees from over 100 countries come together at our Basel/Kaiseraugst site, which is one of Roche`s largest sites. Read more.
Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees also benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.
We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.
Roche is an Equal Opportunity Employer.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
