Company Description
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Job Description
Are you an experienced and strategic account manager with a true 'service first' mindset? Do you have a strong understanding of retail operations in Czechia? If this sounds like you, then we'd love to chat!
Role background
Wolt is a Finnish technology company and until recently, we've been best known for our food delivery platform. However, food delivery was just the start. We don't want just to satisfy our customers' hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys, and other exciting products, all referred to as Retail.
As Enterprise Key Account Manager your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you're working with.
On a personal note, it goes without saying that you're a team player and willing to get your hands dirty as we build this new area of our business in Czechia! As time progresses and more Retail partners are onboarded, the targets and duties of the role may develop. This means that you must thrive in the 'start-up' environment where constant change means there's always lots to get your teeth into!
What you'll be doing
- Develop and foster partner relationships with your portfolio of key retail partners.
- Conduct Business Reviews with partners to review performance and develop forward-looking strategies.
- Determine the needs and wants of our partners, prioritize them by impacting the business, and work to co-create solutions.
- Strategically introduce and execute on new Wolt product opportunities to strengthen partnerships and increase partner revenue streams (i.e., white-label delivery).
- Drive revenue growth of Wolt and retail partners in your portfolio by improving venue performance through a data-based approach.
- Drive & execute on operational improvements with your partners to ensure that we are delivering the best experience for Wolt customers.
- Renegotiate terms and conditions with retail partners.
- Key communicator between our operations, support, marketing, and retail partners.
Qualifications
Qualifications
- You have proven experience from previous account management, business development or similar role
- You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously
- Negotiation experience from either supplier or customer perspective in a high-paced environment
- You cultivate extensive mutually beneficial relationships
- Excellent interpersonal skills with the ability to adapt the tone to suit the audience
- Strong analytical skills and experience working with - and making decisions based on - data
- Structured, detailed, and service-oriented
- High ownership and ambition to go beyond the obvious
- Fluent in Czech and English
- Experience working with CRM & BI systems is a plus
- Retail/ FMCG experience is a plus
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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