At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
We are seeking a highly skilled and motivated Enablement Technology Lead to join our team. The Enablement Technology Lead for sales and customer success technology will oversee all aspects of sales and customer success technology evaluation, user provisioning, training, reporting, strategy management, and support both the sales and customer success teams. This individual’s role will be critical in ensuring the effective implementation and utilization of sales technology tools to optimize the sales process, drive business growth, and deliver exceptional customer experiences.
Job Description:
- Strategy management: Develop and manage the strategy for each sales and customer success technology tool alongside the key stakeholder group, outlining the desired outcomes and objectives each technology is responsible for driving. Define and track key performance indicators (KPIs) and metrics to measure the effectiveness and impact of each sales technology tool.
- User provisioning: Administer user accounts and access permissions for sales technology platforms, ensuring proper onboarding and offboarding of users.
- Training and enablement: Create and maintain documentation, including user guides, training materials, and reports on sales technology usage and performance. Deliver in collaboration with the wider enablement team. Conduct training sessions for sales and customer success teams on the effective use of technology tools.
- Support: Provide ongoing support and troubleshooting assistance. Diagnose and resolve sales technology issues, liaising with internal IT teams or external vendors when necessary. Collaborate with IT and other teams to ensure the smooth functioning and integration of sales technology systems.
- Reporting: Create and deliver regular reports on the return on investment of sales technology tools, highlighting the achieved outcomes and identifying areas for improvement.
- Data analysis: Analyze sales technology data to identify trends, opportunities, and areas for improvement, providing insights to sales and customer success teams and management.
- Evaluation of new technology: Research, evaluate, and recommend new sales technology tools and platforms that align with business needs and objectives.
- Stakeholder management: Liaise with sales, customer success, IT teams, and other stakeholders to understand their requirements, address concerns, and provide guidance on sales technology usage and best practices.
Job Requirements:
- Bachelor’s degree in business administration, information technology, or a related field.
- Proven experience in managing sales technology tools and systems.
- Strong knowledge of CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools (e.g., Groove, SalesLoft).
- Experience in overseeing and providing support to both sales and customer success teams preferred. Familiarity with customer success platforms is a plus.
- Familiarity with sales and customer success processes and platforms and the ability to understand and align sales technology with business objectives.
- Excellent troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
- Strong communication and interpersonal skills to train and support sales and customer success teams effectively.
- Proactiveness and self-motivation, with the ability to work independently and handle multiple projects simultaneously.
- Analytical mindset and the ability to interpret sales technology data to drive actionable insights.
- Project management skills and the ability to collaborate with cross-functional teams.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.
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What We Do
Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
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