The Employee Services function within Dyson Business Services (DBS) organization provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing employee administration and payroll services over time to meet the changing needs of the business. This role is critical in transition the existing processes into the standardized ways of working based on Dyson policies.
Employee Services Lead is responsible for managing the team of Employee Administration and Payroll Specialist and for the prompt and accurate managing payment of salaries to dedicated region as well as standardizing and simplifying end-to-end processes related to the employee lifecycle to provide consistent user experiences across the enterprise, increase productivity, enhance HR services/capabilities, and accelerate automation solutions.
Responsibilities:
- Supervise, motivate and a lead the Team of Employee Administration and Payroll Specialists.
- Conduct team performance evaluations assessed against industry standards of speed and cost.
- Oversee end to end HR service delivery processing including onboarding, job changes, offboarding, payroll and benefits administration.
- Monitor the quality of the service delivery identifying areas for improvement and increased operational efficiency,
- Ensure compliance with the local labor law and corporate policies
- Ensure that service delivers a positive employee experience by providing prompt, accurate and helpful support to employees and managers.
- Ensure all HR Administration processes handled by DBS incorporate appropriate control mechanism, including 4-eye-check, data protection and compliance tasks.
- Act as first point of contact for escalations.
- Manage the third-party connections with payroll and other services providers.
- Manage the relationships with the main stakeholders among People Function and Finance.
- Monitor the workload and ensure the resources to provide Service Delivery on the expected level.
Competencies and skills:
- Previous Managerial experience
- Background in service delivery.
- Commitment to service excellence.
- Ability to engage and influence team members.
- Experience with process engineering/re-engineering.
- Strong communication, collaboration, facilitation and influencing skills with ability to interface across shared services functional areas and HR at all levels.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
