Technical Support Intern

Posted 2 Days Ago
Be an Early Applicant
Boston, MA
Internship
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Dynatrace delivers answers and intelligent automation from data.
The Role
As an Employee Digital Enablement Intern at Dynatrace, you will support the team in enabling digital interactions through maintaining hardware, troubleshooting software, managing asset inventory, and creating user accounts. This internship provides exposure to operational elements in a fast-growing technology environment.
Summary Generated by Built In

Your role at Dynatrace
Dynatrace is seeking to add anIntern to its Employee Digital Enablement team to address its growing need to enable flawless and secure digital interactions for Dynatrace customers. As an Employee Digital Enablement Intern, your work will help create a world where software works perfectly.
Job Description
In joining the Digital Employee Enablement team, you will experience various elements involving hardware, software, and people. These elements may include:

  • Building and maintaining standard hardware
  • Installing and troubleshooting standard software
  • Maintaining Asset Inventory
  • Working with current operating systems from Microsoft and Apple
  • Creating and administrating Active Directory user accounts and workstations
  • Assisting with Audio and Visual conference rooms
  • Vendor relationships
  • Learning service level aptitudes
  • Developing communication skills


If you are interested in a core operational element companies require in today's world and experience a fast-growing technology company, then Dynatrace's internal Digital Employee Enablement internship is a stepping stone to a fast-paced technology career.
What will help you succeed
Required Qualifications:

  • Education: Currently working towards a Bachelor's degree in Computer Science, Information Technology, Business Systems, or related field.
  • Local to Detroit or Boston and able to come to the office 3 days a week.


Preferred Qualifications:

  • Work experience: 0-1 Years.
  • Familiar with one or more of the following technologies:
    • MAC OS, Windows OS, Microsoft 365
  • Strong written and verbal communication skills.
  • Ability to work individually and in a team environment.


Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.


Additional Information:

  • Hourly pay rate: $22-$26/hour
  • June 9th- August 15th
  • Boston, MA or Detroit, MI/ Hybrid Work Model

Top Skills

macOS
Microsoft 365
Windows Os

What the Team is Saying

Michael Polter
Jamie Mallett
Trevor Ealy
Hannah Fleming
Kristen Armata
Steve Pace
John Rocker
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The Company
HQ: Waltham , MA
4,700 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Dynatrace exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.

Why Work With Us

Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!

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Dynatrace Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: 2 days a week
HQWaltham, MA
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