Email Support Specialist

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

• Create best practices for sending emails, including abuse detection and prevention emails

• Monitor the deliverability, metrics and effectiveness of emails

• Provide insights and recommendations on product changes and improvements to increase email delivery rates

• Identify abusive activities, and define and configure abuse detection systems and other abuse prevention activities

• Act as a consultant to internal stakeholders and Wix users on email best practices

• Handle mitigation requests with ISPs and blacklists

• Own the communication with 3rd-party partners regarding email sending and delivery services

• Work closely with customer success and development teams

Qualifications

• 2+ years of experience in the IT industry in a trust and safety, support or quality assurance role

• Excellent written and verbal communication skills in English

• Experience in client-facing consulting, and working with cross-functional teams

• Self-driven and able to take initiative without explicit instruction

• Good time management skills and attention to details 

• Understanding of the intricacies of email technology, including sending strategies, authentication, reputation, data hygiene, privacy, permissions, anti-spam policies and more – an advantage

Additional Information

The Wix Emails team is at the forefront of crafting powerful, reliable and scalable email solutions. We take full ownership of building and maintaining the email sending infrastructure that supports millions of Wix users. Our team is also responsible for developing an intuitive email composing product and providing robust analytics to optimize email performance. Our mission is to empower Wix users with advanced automated and manual email marketing strategies, enabling them to effectively engage with their audiences. In addition to serving our users, we also support the internal email needs of the company.
We offer:

• Equity (RSUs) and discount stock purchasing plans (ESPP)

• Health and personal accident insurance

• Daily lunch and snacks at the office

• Commuting allowance

• Discounted phone operator services and compensation for a new phone

• Free exercise classes and wellness activities

• Online courses and professional development

• Fun activities and team events

Salary range is 2500 - 4000 Eur GROSS / month (Total package, including equity)