eCommerce Operations Coordinator

KiwiCo is an innovative eCommerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration. We offer kids a delightful, engaging way to explore, create, and learn. Our core offering is a subscription service. We design and deliver awesome hands-on projects to kids. We also manage an e-commerce storefront and content platform. We take great pride and ownership in the products we build and in the community of parents and kids we serve. Our office is located in Mountain View, within walking distance to the Caltrain station. This role will be working a hybrid schedule of Tuesday, Wednesday, and Friday in-office and remote work the rest of the week.

The ideal candidate is a fast learner who is able to support new initiatives for our e-commerce store that are backed by customer insights, market data, and business performance learnings. With this role, you’ll have a high level of impact on the business as you partner closely with other areas, such as Marketing, Digital Product, and Analytics. You’ll ideate and execute against new opportunities to create a differentiated digital customer experience that showcases KiwiCo as a seriously mission-driven brand with “whoa, awesome” products for kids.

Role and Responsibilities:

• Ensuring a compelling product experience on kiwico.com, with inspirational assortment presentation and clear and accurate product details
• Executing site updates across merchandising modules, sales, and promotions in partnership with the marketing team and the company campaign calendar and adjusting tactics given performance of specific projects in the store
• Partnering with CRM on completing email campaign briefs and ensuring we hit workback schedules to execute promotions
• Working cross-functionally with product sourcing, photo/video, digital design, and marketing teams to pull together components for new or upgraded product depictions
• Partnering with digital product and technology teams to develop and publish new product/category pages and execute change requests when necessary
• Tracking inventory and inbound products in collaboration with sourcing, operations, and fulfillment teams
• Helping to develop, optimize, and ensure adherence to the playbook and style guide for product and category depiction across the KiwiCo Store
• Analyzing page performance, tracking major changes, and recommending opportunities for improvements

Required Qualifications:

• Bachelor’s degree in business, economics, marketing, or related field
• Experience with content management software and workflow tools, with familiarity in Magento being a plus.
• Ability to pull and analyze web analytics data; familiarity and comfort with common eCommerce metrics and spreadsheet tools 
• Strong project or program management track record (i.e., ever detail-oriented, always hits deadlines, able to drive stakeholders)

Desired Qualifications:

• Experience with an E-Commerce business or online retailer 
• Strong communication skills
• Resourcefulness and the ability to quickly figure out a way to get things done even in ambiguous situations
• A great ability to collaborate cross-functionally
• A detail-oriented work style, able to keep track of multiple work streams at once 
• A proactive stance, eagerness to tackle opportunities and always thinking ahead and answering the next question
• A growth mindset, eager to learn and improve systems that support great work