Operations Coordinator

Meet Cast

Based in San Francisco, CA, Cast Jewelry is more than just a brand — it’s a creative force, bringing wonder-filled fine jewelry to life for the jewelry-curious. Since launching in 2021, Cast has been on a mission to make the experience of shopping for fine jewelry as joyful as wearing it. Cast has quickly made its mark with exclusive pieces designed in collaboration with artists from around the globe. You can find Cast Jewelry in three Bay Area boutiques, as well as castjewelry.com and select Nordstrom stores. 

Are you ready to join a dynamic, creative, and inclusive team? As part of Cast, you'll help us inspire joy and wonder through exceptional jewelry, while working alongside a passionate group of innovators. If you're excited to be a part of shaping the future of fine jewelry, welcome to Cast — let your treasure hunt begin!

Role Overview

We are seeking a highly organized and detail-oriented individual to manage inventory and support operations across retail, wholesale, and e-commerce channels. This role ensures the efficient handling of incoming and outgoing inventory, facilitates smooth operational workflows, and supports cross-functional teams in achieving business goals.

Key Responsibilities

• Incoming Inventory & Invoice Processing: Receive inventory from manufacturers and ensure it is accurately received and processed into our systems. Process invoices. 
• Store Inventory Management: Pull inventory reports, allocate, transfer, and ship product to Cast stores as needed. Facilitate store-to-store transfers of product and manage bi-weekly product rebalances to ensure stock levels are optimized.
• Audits & Cycle Counts: Oversee daily inventory audits and lead investigations into discrepancies and perform necessary inventory adjustments.
• Repairs & RTV Support: Assist the Head of Repairs with shipments to manufacturers for repairs and returns to vendor (RTVs).
• Shipment management: Track all incoming inventory shipments. Work with FedEx to resolve any clearance issues.
• Employee Orders: Fulfill and document employee orders.
• Barcode Management: Create and document barcodes as needed. Generate and print barcodes as needed, and apply to product.
• Ecommerce Customer Orders: Support shipping orders to ecommerce customers allocated from HQ’s inventory.
• Customer Returns: Process customer returns sent to HQ, ensuring accurate handling and documentation. Direct stores for international orders.
• Wholesale Support: Manage wholesale repair shipments, receive wholesale RTVs, and assist with order fulfillment for wholesale customers (Nordstroms). Ensure wholesale product catalog (on InterTrade) is updated.
• Ecommerce & Shopify Support: Assist with various Shopify tasks, including creating product detail pages (PDPs), setting up product bundles, creating and updating collections, modifying shipping options, and updating pricing as needed. 
• Event & Promotional Support: Collaborate with cross-functional teams to support trunk shows, special events, and promotional activities, ensuring inventory is properly managed for these occasions.
• Operational Flexibility: Track and ship packaging supplies to stores, address operational needs as they arise, and ensure the efficient movement of product across channels.

Qualifications

• Experience in inventory management, logistics, or a similar operational role.
• Exceptionally strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced, team-oriented environment.
• Ability to effectively prioritize and communicate. 
• Advanced knowledge of Excel and Google Sheets.
• Familiarity with inventory systems, EDI systems (e.g., Spring Systems), and Shopify is a bonus.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Great work ethic and a keen eye for detail will go a long way! 

Additional Information 

• This is a full-time position which will include partial coverage of the Director of Business Operations’ role during her maternity leave starting in May 2025.
• Compensation $60,000 to $80,000 annually, dependent on experience and qualifications. 
• Role is headquartered in San Francisco. Candidates must be able to work from the office Monday to Friday, 8 hours a day.
• Reports to the Director of Business Operations. During her maternity leave, will report to the CFO.