Field Service Operations Coordinator I/II

Company Description

Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device company looking for the right person to help grow our business and reap the rewards of doing it! We hire the best people and provide them the best comp and benefits to help improve their lives. Read more at www.cutera.com

Job Description

Position Summary:

The Field Service Operations Coordinator I/II will be responsible for tracking and updating sales demo and loaner equipment locations, coordinating RMA parts and handpiece return processes, and managing Field Service Engineer test and measurement tools, including calibration schedules and equipment rotations. This role requires strong organizational skills, attention to detail, and the ability to work effectively with cross-functional teams.

Duties & Responsibilities:

• Track and update the locations of sales demo and loaner equipment to ensure proper allocation and utilization.
• Coordinate the return process for RMA parts and handpieces, including tracking, processing, and documentation in CRM and ERP systems.
• Manage FSE test and measurement tools, ensuring timely calibration, monitoring expiration dates, and coordinating equipment rotations.
• Collaborate with field service engineers, technical support teams, and logistics to streamline service operations.
• Maintain accurate records of all service equipment, loaners, and demo devices.
• Generate reports on equipment status, calibration schedules, and RMA return metrics.
• Support continuous process improvements to enhance service efficiency and accuracy.
• Other duties as needed or required.

Qualifications

Minimum Requirements & Qualifications:

• Associate degree or equivalent work experience.
• 2+ years of experience in field service coordination, logistics, or asset management.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in using CRM and ERP systems, including Salesforce.
• Ability to manage equipment tracking and service coordination tasks effectively.
• Strong communication and interpersonal skills to work with diverse teams.
• Proactive problem-solving abilities and a commitment to process improvement

Additional Information

Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, education, and candidate residence if the position is remote or field-based.

Annual salary range:  $80,000 - $90,000

All your information will be kept confidential according to EEO guidelines.

If you are ready to become part of our spectacular, growing, and FUN company, then apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.