Document Processor Vacation Club

PRINCIPAL OBJECTIVES OF POSITION

The Document Processor is responsible for accurate and timely production of mortgage closing documentation for purchases of Vacation Ownership Interests as well as documentation for Explorer purchases. They are responsible for the verification of term sheets to ensure accuracy, process and  review FICO scores (if applicable) to determine financial terms  (if applicable) are accurately entered in the SUN system to produce documentation for purchaser to sign. They are responsible for collection of deposits and escrow balancing on a daily basis.  Maintains a professional and personal image that upholds the Company standards of integrity, quality and service to internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains compliance with PCI, PII, CIS, etc. Prepares contracts as submitted by on-site sales in accordance with business rules. Enters and prepares contracts with an accuracy ratio of 95% or above Verifies accuracy of documents prior to shipping to the Orlando Operations Office. Processes credit checks on new Purchasers Plans daily tasks in advance; demonstrates ability to prioritize effective use of time management; delegates tasks prioritizing by level of importance Maintains proficiency of the back-up contingency procedures. Ensures the Pro-5 backup system updates are completed according to site schedule. Maintains all escrow processing requirements. Accurately processes and posts funds for VOI and Encore type contracts. Audits file folders for end of day close and ensures all end of day close procedures are completed… Provides excellent customer service to internal and external customers. Performs opening and end of day closing procedures. Attend all mandatory meetings, trainings, and actively participate in development and training opportunities. Adhere to Department SOPs and Company policies. Completes other duties as may be assigned by leadership

This job description does not state nor imply that these are the only duties to be performed by the employee in this position.  It is not intended to give all the details or a step-by step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department.  This job description does not constitute an offer of continued employment or an employment contract.

QUALIFICATIONS, EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS

• Self-motivated with the ability to work under pressure in a deadline oriented environment.
•  Ability to be flexible and meet required deadlines in a multi-task environment.
• Type 40+ words per minute
•  Ability to present information and ideas in a concise and organized manner.
•  Process and team orientated.
• Intermediate Microsoft Office, proficient organization and interpersonal skills, excellent problem solving abilities and exceptional effective communication.
• 1-2 years’ experience in related work experience (i.e mortgage, banking or administrative operations) a plus. …

BENEFITS
- Competitive salary
- Superior benefits of law
- 2 days off per week
- Professional development opportunities
- Good work environment

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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.