ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
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BASIC PURPOSE
The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
- Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
- Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
- Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
- Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
- Other duties as assigned by manager.
SUPERVISION:
- N/A
RELATIONSHIPS
- Internal: Drivers, transportation managers and supervisors, sales
- External: Customers
WORK ENVIRONMENT
- The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.
MINIMUM QUALIFICATIONS
Related Experience/Requirements:
- Minimum one year of transportation or logistics experience.
Knowledge/Skills/Abilities:
- Effective communication both verbally and in writing.
- Excellent telephone and customer service ability.
- Math, analytical, and organizational skills with high attention to detail.
- Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
- Problem solving and critical thinking abilities to solve problems of limited scope.
- Strong teamwork skills with the ability to support others in the department and division.
Education
- High school diploma or GED/equivalent required.
PREFERRED QUALIFICATIONS
- Prior dispatcher experience preferred.
- Knowledge of DOT Hours of Service Regulations and driver logs.
- Knowledge of our geographic delivery area.
PHYSICAL QUALIFICATIONS
- Must be able to perform the following physical activities for described length of time:
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND OCCASIONALY
WALK OCCASIONALY
DRIVE VEHICLE OCCASIONALY
SIT FREQUENTLY
LIFT
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) N/A
CARRY
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) N/A
Over 100 lbs (Very Heavy) N/A
PUSH/PULL*1 OCCASIONALLY
CLIMB/BALANCE*2 OCCASIONALLY
STOOP/SQUAT OCCASIONALLY
KNEEL OCCASIONALLY
BEND OCCASIONALLY
REACH ABOVE SHOULDER FREQUENTLY
TWIST OCCASIONALLY
GRASP OBJECTS*3 OCCASIONALLY
MANIPULATE OBJECTS*4 OCCASIONALLY
MANUAL DEXTERITY*5 FREQUENTLY
1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)
3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)
4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Top Skills
What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed.
With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions.
US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more.
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