At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
About Your Skills
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Strategic Thinking: Ability to develop and implement effective business strategies that drive growth and align with corporate objectives.
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Leadership: Proven capability to lead, mentor, and inspire teams towards achieving common goals.
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Partner Focus: Strong commitment to understanding partner needs and delivering solutions that enhance satisfaction and loyalty.
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Analytical Acumen: Proficiency in analyzing market trends, sales performance, and partner data to inform decision-making, including forecasting.
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Communication: Excellent verbal and written communication skills, with the ability to effectively convey ideas and build relationships.
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Adaptability: Flexibility to navigate and lead through changing market conditions and organizational dynamics.
About you
You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.
About the Role
As the Director of Sales & Partner Success for Japan, you will lead our operations, driving both sales and partner success initiatives to achieve business objectives. This pivotal role requires strategic planning, effective team leadership, and cross-functional collaboration to foster revenue growth and ensure exceptional partner satisfaction within the Japanese market. A key aspect of this role involves strengthening and expanding our partnership with Benesse, our exclusive partner in Japan.
What You Will Be Doing
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Strategic Leadership: Develop and implement comprehensive sales and partner success strategies tailored to the Japanese market, aligning regional objectives with global corporate goals.
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Sales and Renewals Management: Lead the sales team to meet and exceed revenue targets through effective planning, coaching, and performance management. Oversee the renewals process, ensuring high retention rates and identifying opportunities for upselling and cross-selling. Accurately forecast sales and renewals to inform strategic decision-making.
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Partner Success Oversight: Oversee the partner success team to ensure partners achieve their desired outcomes and derive maximum value from our products/services. Implement initiatives to enhance partner onboarding, product adoption, and overall satisfaction.
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Partnership Development: Act as the primary liaison with Benesse, nurturing and expanding this strategic partnership to drive collaborative growth. Ensure their needs are met and proactively address any issues or concerns.
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Team Development: Recruit, mentor, and develop high-performing sales and partner success professionals. Foster a collaborative and results-driven culture within the teams.
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Cross-Functional Collaboration: Work closely with marketing, product, and support teams to ensure a cohesive approach to market penetration and partner retention. Provide market feedback to inform product development and marketing strategies.
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Performance Analysis and Reporting: Monitor key performance indicators (KPIs) to assess team performance and identify areas for improvement. Prepare and present regular reports on sales, renewals, and partner success metrics to senior leadership.
What You'll Have
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Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
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Proven experience in a senior sales and/or partner success leadership role, preferably within the SaaS, e-learning, or technology sectors.
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Demonstrated success in driving revenue growth, managing renewals, and improving partner satisfaction metrics.
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Strong leadership and team management skills, with a track record of building and developing high-performing teams.
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Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
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Analytical mindset with the ability to leverage data to inform strategic decisions, including accurate forecasting of sales and renewals.
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Proficiency in CRM software and other relevant sales/partner success tools.
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Fluency in Japanese and English.
#LI-TP1
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
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We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
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Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
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Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
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We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits and Ireland Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
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What We Do
At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped 77 million learners and 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
Why Work With Us
As a learning company, we have a rich culture of curiosity. We offer employees free access to every course on the platform, as well as a $1,500 yearly stipend that can be used for educational opportunities, conferences, books, and more. We also host guest speakers and have a comprehensive and internal training curriculum. Become a lifelong learner!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer hybrid work schedules and hybrid working so our people can make work fit their unique needs.
