Director, Order Management

Who are we:
 

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!  

Are you looking for a challenge? That's what we offer!

Director of Order Management

What we are looking for:

The Director of Order Management is responsible for making critical business decisions that align with company policies and serve the best interests of the organization. This includes tasks such as implementing new processes or technologies, approving purchase orders for equipment, and providing recommendations on the lead market structure. The Director of Order Management will be managing/supervising a team of individuals responsible for providing assistance and direction within the operations department.

What you will do:

• Oversee the Operations Department, managing the entire process of quotations, revisions, order processing, including procurement and logistics.
• Manage staff responsible for maintaining the quality of master data, such as pricing, internal accruals, and reporting codes.
• Set and uphold high standards for quality, accuracy, and consistency in planning, forecasting, and budgeting for equipment purchasing and inventory levels.
• Manage KPIs and budgeting processes to ensure operational efficiency
• Consistently contribute to company-wide process improvement initiatives.
• Direct Supply Chain Managers for various product lines, overseeing inventory purchasing from international and domestic vendors.
• Procure stock equipment as needed to meet inventory targets set by senior management.
• Oversee the quotation process, ensuring smooth order management from initial quote to final order.
• Lead scheduling and analyze staffing metrics to optimize cross-country operations.
• Manage sales data, generating detailed reports that include comprehensive sales data and analysis.
• Actively participate in business meetings and forecasting discussions, focusing on equipment for AOP and FOCUS initiatives.
• Monitor and protect contribution margin levels by managing order profitability and discount structures.
• Oversee the Order Management processes for bids, contract administration (including consumables), WIT, inventory specials, and contract audits. 
• Coordinate internal and external pricing with sales support functions.
• Administer compensation plans for equipment as directed by Product Management.
• Require a strong understanding of business operations and GAAP transaction flows.
• Need management capability for creative, “out of the box” problem-solving.
• Participate in international councils for process development.
• Maintain frequent contact with international colleagues.
• Maintain purchasing forecast for factory and vendor monthly meeting calls  

What you need:

• Bachelor’s Degree/ Equivalent
• Over 5 up to 7 years of experience
• 4 to 8 years of supervisory experience and comprehensive knowledge of the overall departmental function.

• SAP experience preferred
• Strong knowledge of computers (Windows and Mac OS) and networking

Location:  Kennesaw, GA

ADA:  Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:  Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:  Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic  partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.