Data Center Operations Specialist I (Cox Media)

This position is responsible for media preparation, fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. This position will work closely with other back-office departments, sales support teams, vendors, and partners to ensure the highest levels of Media fulfillment occur. Reports to Operations Supervisor.
Location: This role requires that you reside within the Atlanta Metro area. This is a hybrid role, and the schedule is a mix of work-from-office/work-from-home.
Primary responsibilities and essential functions:
Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.

• Responsible for coordinating/supporting issue communications.
• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems
• Responsible for proper encode of local advertisements for long form or short form digital Insertion system.
• Able to make necessary adjustment to pre-roll times, Audio and Video levels with regards to the insertion equipment to maintain good on air quality.
• Monitors all networks that air local advertising for audio and video quality.
• Communicate all equipment failures and technical errors.
• Work with external ad partners on actively identifying and resolving systemic playback issues.

Qualifications
Skills and Requirements:
Required

• HS diploma, GED or relevant work experience
• 1+ years of experience including experience in some type of Video, NOC, or Broadcast environment
• Experience troubleshooting.
• Requires strong knowledge of windows operating systems, Microsoft office suite including Excel, Word, and Outlook
• Troubleshooting.
  Excellent interpersonal, collaborative, troubleshooting, and high touch communication skills to work effectively with teams throughout organization.
• Strong attention to detail.

Preferred

• AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.).
• Experience in telecommunications industry desired.
• Digital ad insertion technology

USD 19.57 - 29.38 per hour
Compensation:
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.