【Digital Workplace】Onsite Support Engineer

Job Description:

Job Description:An Onsite Support Engineer to work on a high-profile multinational company. The workinvolved will be onsite client facing support, troubleshooting issues, the deployment of newdevices to the fleet including stock room management duties.This is a great opportunity to thrive and broaden your IT skills, but at the same time become anintegral part of a great team and company.Responsibilities:- Handle and Service Request tickets (ON/OFF Boarding, other) as per standard process, escalate issues according to established procedures.- Make an appointment with end user before visiting end user in office to support ticket.- Asset management including auditing all devices (Physical inventory).- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring they are met.- Hands and Eyes support.Experience, Technical knowledge, and skills:- Having minimum 2 years of experience for the same position.- Experience with Managed Services, IT Integration and/or Consulting experience a plus.- Experience with Operating System such as Windows OS. Basic Configuration and Administration of PC and Laptops will be a plus.- Have exposure or experience on Apple iOS, iPadOS, Android, Linux system. Basic Configuration and Administration of Apple devices will be an advantage.- Experience with Microsoft Office System (O365).- Coordination skills: Being able to support & coordinate an IT request or incident till closure (so not give away ownership).Communication skill:- Good communication skill in both Local language and English. -Being able to communicate about IT Request or Incident as this is required to setup an appointment with end user, to get more detail about issues and able to explain on how to resolve the incident.Other skills;- Experience with Ticket Tracking Systems (Service Now).- Experience and/or understanding with remote desktop tools (Microsoft Teams, etc.)- Ability to Diagnosis and resolution of hardware/software Incidents for in-scope Operating Systems and technical Support for Software Application Packages listed in the CustomerSupported Product list.- Understanding of Asset Management processes and experience with physical asset inventory activity.

DXCは、ソーシャルメディアネットワークを通じて採用通知を行うことはありません。架空の求人情報を、偽のウェブサイトなどのオンラインサービスや、企業を名乗る電子メールを通じて求職者に提供するケースが発見されています。このような電子メールは、不正な採用活動の一環として、受信者に個人情報の提供や支払いを要求することがあります。また、採用プロセスのいかなる時点においても、応募者から金銭や支払いを要求したり、求職者にIT機器やその他の機器の購入を依頼したりすることはありません。詳細はこちらをご覧ください。