Digital Marketing Privacy Operations Manager

The Digital Marketing Privacy Operations Manager is responsible for managing the day-to-day operations of Diageo's approach to consumer data privacy. This role involves helping Diageo’s business teams unlock data usage in alignment with legal requirements and Diageo values: overseeing the implementation and maintenance of data privacy policies, procedures, and controls; ensuring compliance with applicable data protection laws and regulations; and monitoring and reporting on data privacy risks and incidents.  

This role will work closely with the Digital Marketing Data Privacy Legal Counsel, the Digital Marketing Data Steward, the Data Privacy Programme Lead and other members of the Data Privacy team. They will also work with business partners from marketing, digital, and technology teams, to ensure that Diageo's data privacy programme is aligned with key business objectives and meets the expectations of consumers, regulators, and partners. They will be a trusted and valued partner in supporting Diageo's data-driven strategy and innovation.  

Capabilities & Responsibilities:  

Support the establishment and maintenance of a fit-for-purpose data privacy capability within Diageo:  

• Coordinate and implement data privacy operational activities as they relate to digital marketing; such as data subject rights requests, data breach notifications, data protection impact assessments, vendor risk assessments, and data privacy audits.  

• Monitor and report on data privacy compliance metrics and key performance indicators, identifying and escalating any gaps or risks.  

• Manage and update data privacy documentation, such as data inventories, data flow maps, data retention schedules, consent records, and privacy notices.  

• Collaborate with the Digital Marketing Data Privacy Legal Counsel, Digital Marketing Data Steward and data owners and custodians to ensure data quality, accuracy, and integrity across data Diageo holds.  

• Support the development and implementation of data privacy initiatives and projects that enable Diageo's data-driven strategy and innovation, while ensuring compliance with data privacy laws and regulations.  

• Research and analyse data privacy trends, developments, and best practices in the digital and data space, providing insights and recommendations to the Data Privacy team and business partners.  

• Design and deliver data privacy training and awareness programmes for different audiences and levels, using various methods and channels, to increase data privacy knowledge and skills across Diageo.  

The role will also include working to ensure that Diageo has a strong reputation amongst key partners (e.g., employees, customers, consumers and regulators) for being responsible custodians of data.  

The successful candidate will have the unique opportunity to shape their role within this function. You will have the benefit of working across multiple interesting and innovative projects and in a supportive and collaborative working environment.  

To be successful in this role, you’ll need to have:  

• Digital & Marketing Technology Experience – Familiarity with digital marketing ecosystems, including ad tech, martech platforms, CRM systems, customer data platforms (CDPs), and consent management tools.  

• Have a clear understanding of how consumer data is collected, processed, and utilized in digital channels. 

• Strong operational and project management skills.  

• A solid understanding of data privacy best practices.  

• Excellent communication and collaboration skills together with being able to liaise effectively with internal and external parties.  

• Provide clear and practical guidance and deliver training and awareness sessions on data privacy topics.  

• Demonstrate a proactive and problem-solving demeanour, being able to identify and address data privacy issues and opportunities in a timely and efficient manner.  

Working with Us  

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.  

Join us and you can also expect a highly competitive and flexible rewards and benefits package.  

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.  

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.  

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.  

We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level!  

Feel inspired?  

Then this may be the opportunity for you!  

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.