Uber Freight

Customer Support Specialist ll

Posted 3 Days Ago

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64640, Monterrey, Nuevo León

Junior

Logistics • Transportation

The Role

The Customer Support Specialist II is responsible for monitoring shipment statuses, communicating with shippers, receivers, and carriers, and ensuring accurate load statuses in the TMS. The role involves handling customer inquiries and rescheduling appointments as needed.

Summary Generated by Built In

About the Role

• Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty

• Ensure correct load status in TMS, e.g., loaded, pick-up, delivery, empty, etc.

• Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary

• Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses

• Correspond with customer and carrier regarding detention information

• Communicate and gain approval for expedite shipments

• Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement

Basic Qualifications

• 1 to 2 years of logistics experience
• Experience in a system related to TMS (tracking or monitoring of shipments)
• Completed bachelor's degree
• Advanced English - Email and customer service (Sporadic)

Preferred Qualifications

• Experience in SAP or Oracle
• Experience or know of a dashboard system